Embarkation and disembarkation were smooth in spite of security delays by incompetent port and customs personnel, that anyone feels more secure by this grandstanding is amazing. The ship was well maintained, but the decor and furnishings looked dated. Activities ran the standard, but things like the rock wall, ice skating, surf rider and water slides were severely time restricted. Bar service is very slow especially in the pool areas in spite of paying $403 for a unlimited bar package. The drinks are generally short poured as well which adds to the insult considering the duty and tax free prices the ship must acquire the alcohol for. Bar tenders always use shot jiggers because they're too incompetent to shot pour so you get the added bonus of whatever is on their hands in your drink when they pour. Maybe someone should make a fecal contamination study to determine why there are so many ship borne illnesses. Dining and cabin service were very good. 10 plus cruiser so did not use the excursions desk. If you are new to cruising, just go into port and strike a deal. You'll always save at least 10 percent and up to 50 percent if you really do your homework on Tripadvisor. Standing in line for other customer service issues I always meet people who are there fixing a problem with the excursions desk. The cabins are dated looking and our toilet malfunctioned overflowing and spilling into the cabin a small bit. Access to the toilet water shut off was in a locked closet outside our stateroom to which the cabin service person did not have a key and had to bail poop water into the shower until the maintenance people finally arrived after multiple frantic calls by my wife and the cabin steward. The bed was comfortable. The air conditioning was insufficient on some days. The main dining room was very good with a good variety each day and excellent service. When ordering you should always get two each of appetizer, entree and desert to try different things, but please tip the wait staff for this extra effort. Also no corking fee if you bring your own uncorked wine to dinner to which you are allowed two bottles per cabin. The Windjammer buffet was great for breakfast and lunch, but the variety has become very limited. I don't think they realize that when I see a buffet pepperoni pizza slice with one pepperoni slice, I'm just going to get four pieces, combine the pepperoni slices onto one piece and throw the other three pizza slices in the trash. That's not a cost reduction. On a previous Royal Caribbean ship the variety was much better. The entertainment this trip was a 5 out of 10 for some reason, previously I gave it a 9 out of 10 for my last cruise with Royal Caribbean. The Ice Skating show was great, but the main evening shows were not great and poorly attended as well. Finally, the customer service desk personnel are the most incompetent double speakers on the planet. Nothing is their fault, nothing can be done supposedly because of something you did when you registered, etc. I spent 1.5 hours trying to get my kids $40 each to play in the video arcade, and the kids finally gave up after figuring out how to use all six of our cabin account cards in a frustrating approval/denial cycle of doom. In summary, this cruise line has declined drastically from the last time I used them, things are getting dated, cost reduction seems to be the main goal which you can offset with some work, but I don't go on cruises to work.