1. Home
  2. Cruise Reviews
  3. Norwegian Epic
From the moment we stepped on the ship and saw the filthy windows everywhere that we looked I was concerned about the EPIC. Last year we took a cruise on the ESCAPE and had such a wonderful experience that we immediately put money down on another cruise with Cruise next. This year we didn't. The Epic was a huge disappointment. Unlike The Escape, not once were any of the windows/balconies cleaned while we were in port. Our room was filthy and the bathtub was filled with mold. The room steward never refilled anything like sugar, shampoo, lotion, soap etc. The boat was so noisy and shuddered continuously. So much so that the glass doors on the tub and the toilet rattled all night, every night. The first time I went into the room and used the toilet, there was a piece of glass and I cut my foot open...not a great start!! The television had so little options with channels and we had to keep watching the same 10 minutes of a crappy cartoon in between shows. We never knew that the first port in the Bahamas was a private NCL island and that we had to get a tender, communication was terrible!! Whereas Harvest Caye was beautiful last year, Great Stirrup Caye is in need of a major facelift. The port of call in Jamaica at Ocho Rios should just stop. The beaches are so rocky getting into the water that I was almost over my head in the ocean before I finally felt sand. It was very painful. After speaking to many other guests that went to other excursions on the island they all had the same experiences. During the trip, we spoke to a lot of other people and EVERY SINGLE ONE OF THEM HAD THE SAME COMPLAINTS! Almost every one of them said that they would never use NCL again, as of right now we aren't sure if we ever will either. If it wasn't for the wonderful experience that we had on the Escape we definitely wouldn't. We saw discrimination against a gay couple by the assistants to the cruise director that made us sick! The glow party was ruined for practically everyone because little kids were allowed to run around and knock over drinks and constantly bump into adults trying to dance and have fun, it wasn't the place for kids. It was brought to the attention to the cruise director by multiple people and he couldn't have cared less. Because of all of this and other reasons I rated this cruise poor...only because it was the lowest option available.

NEVER AGAIN!

Norwegian Epic Cruise Review by mich272

1 person found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Southern Caribbean
  • Cabin Type: Spa Mini-Suite with Balcony
From the moment we stepped on the ship and saw the filthy windows everywhere that we looked I was concerned about the EPIC. Last year we took a cruise on the ESCAPE and had such a wonderful experience that we immediately put money down on another cruise with Cruise next. This year we didn't. The Epic was a huge disappointment. Unlike The Escape, not once were any of the windows/balconies cleaned while we were in port. Our room was filthy and the bathtub was filled with mold. The room steward never refilled anything like sugar, shampoo, lotion, soap etc. The boat was so noisy and shuddered continuously. So much so that the glass doors on the tub and the toilet rattled all night, every night. The first time I went into the room and used the toilet, there was a piece of glass and I cut my foot open...not a great start!! The television had so little options with channels and we had to keep watching the same 10 minutes of a crappy cartoon in between shows. We never knew that the first port in the Bahamas was a private NCL island and that we had to get a tender, communication was terrible!! Whereas Harvest Caye was beautiful last year, Great Stirrup Caye is in need of a major facelift. The port of call in Jamaica at Ocho Rios should just stop. The beaches are so rocky getting into the water that I was almost over my head in the ocean before I finally felt sand. It was very painful. After speaking to many other guests that went to other excursions on the island they all had the same experiences. During the trip, we spoke to a lot of other people and EVERY SINGLE ONE OF THEM HAD THE SAME COMPLAINTS! Almost every one of them said that they would never use NCL again, as of right now we aren't sure if we ever will either. If it wasn't for the wonderful experience that we had on the Escape we definitely wouldn't. We saw discrimination against a gay couple by the assistants to the cruise director that made us sick! The glow party was ruined for practically everyone because little kids were allowed to run around and knock over drinks and constantly bump into adults trying to dance and have fun, it wasn't the place for kids. It was brought to the attention to the cruise director by multiple people and he couldn't have cared less. Because of all of this and other reasons I rated this cruise poor...only because it was the lowest option available.
mich272’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Epic price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Spa Mini-Suite with Balcony
Cabin M9 14110
From the moment we stepped on the ship and saw the filthy windows everywhere that we looked I was concerned about the EPIC. Last year we took a cruise on the ESCAPE and had such a wonderful experience that we immediately put money down on another cruise with Cruise next. This year we didn't. The Epic was a huge disappointment. Unlike The Escape, not once were any of the windows/balconies cleaned while we were in port. Our room was filthy and the bathtub was filled with mold. The room steward never refilled anything like sugar, shampoo, lotion, soap etc. The boat was so noisy and shuddered continuously. So much so that the glass doors on the tub and the toilet rattled all night, every night. The first time I went into the room and used the toilet, there was a piece of glass and I cut my foot open...not a great start!! The television had so little options with channels and we had to keep watching the same 10 minutes of a crappy cartoon in between shows.
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews