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Norwegian Epic Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
4,228 Reviews

Crappy Cruise, Crappy Service, Terrible Food

Norwegian Epic Cruise Review by RetiredArmy26

1 people found this helpful
Trip Details
  • Sail Date: Nov 2018
  • Destination: the Southern Caribbean
  • Cabin Type: Large Balcony

This cruise was recommended to us. We have been saving and preparing for this trip for over a year. This was my wife's birthday week. The checking in and boarding process was long and hot. Designated arrival times do not even matter. Every restaurant/ buffet/ cafe that was included was mediocre at best. If you wanted to see shrimp, and lobster, and other expected cruise ship foods, you will have to get it from the ocean on this cruise.

Outside of the cabin Stewart, Casino staff, and some wait staff, the service was terrible.

The ship layout has the main buffet dining at the top of the ship, so prepare to walk stairs a lot, because elevators are not efficient unless you go to breakfast at 6AM. My wife went to the spa to have her hair styled for dinner, and the person who did her hair made some insensitive comments about her hair and face that brought my wife to tears when she got back to the cabin.

Excursions are chaotic and stressful with a lot of waiting. Recommend going onshore by yourself and doing the same activities at your pace.

Felt like a retirement community by 11PM. That's when the bars on the ship start to close up, except Bliss, which smelled like urine, H2O, and the casino. Prepare to go to bed early on this boat. We disembarked with our luggage, and got off very quickly.

RetiredArmy26's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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Cabin Review

Large Balcony
Cabin B6 9105

Cabin was clean every day. Our Stewart Sweeton was excellent. Wish there were 1600 more of him on board.

Port & Shore Excursion Reviews

Dunn's River Falls

Chaotic, and a lot of waiting. Everyone with hands out for tips.

View All 287 Dunn's River Falls Reviews

Great port. Many friendly people. Will return.

Grand Cayman (Georgetown)

Very Clean town. Great people and shopping. Will return.

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