My name is Andrew. My wife (Kristen) and I just finished our honeymoon aboard your Adventure of the Seas ship out of Ft. Lauderdale from October 27th thru November 4th. This special trip that we planned nearly a year in advance left me sorely disappointed and frustrated for several reasons. After the abysmal experience I would like to share it.
Issues began prior to boarding the Royal Caribbean Adventures of the Seas ship when my wife and I attempted to book excursions through Royal Caribbean's website. The website simply did not work and would not process our requested excursions. This was a problem as we would prefer to avoid additional fees. Booking online in advance privileged us to a discount which we wanted to take advantage of. We attempted to use the website countless times. We tried different web browsers and even our smart phones. The site would not work. As this issue did not resolve after all our efforts over a couple of hours, we called Royal Caribbean customer service for assistance. Their customer service representative logged in with our account and had the same issue. The customer service representative stated there was nothing they could do. They were apathetic and when we inquired if the pricing would be honored on the ship, as the issue was on Royal Caribbean's end, we were told, ‘No’. This obviously led to us having no choice but to pay more than we should have for excursion(s).
We made it to Ft. Lauderdale and were anxious to get on the ship as soon as possible. We did. After we initially boarded the ship, my wife and I meandered for a brief stint. Shortly after, I found myself in the Windjammer Buffet to get some lunch as my wife waited outside on the deck, as Kristen has a severe gluten allergy and wasn't hungry yet. While in the buffet line I was pleased to see signage that encouraged guests with allergies to approach the staff for assistance when getting food. These signs were everywhere. I was pleased had confidence that Kristen would have substantial options, especially as even when we booked the trip her Itinerary even allowed a notation for ‘Gluten Allergy’. As I was in a slow moving line, I politely asked a member Royal Caribbean Windjammer staff where or what was offered for people who had a gluten allergy. The staff member, an Oriental female, smiled and with a look of confusion walked away from me. She never came back.