Regal Princess Review

Horrible

Review for the Caribbean Cruise on Regal Princess
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MrAldo305
2-5 Cruises • Age 30s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Nov 2018
Cabin: Balcony
Traveled with children

Customer serivce horrible. Daughter got stomach viruse from disgusting food. Was quarantined to room two days and tv wasnt working. When we called and complained repeatedly the last few call we were screamed at and hung up. Went to front desk and service was horrible asked for supervisor who said the wasn’t her responsibility that she couldnt do anything. Was offered a refund on the two dining we paid and only revieved one. Prepaid internet was still charged 40 more dollars complained and havent been refunded. Only positive side was kids club. My daughter loved it and staff was excellebt went above their job. Also our steward was excellent.

The ports:

Princess cays. Beach but thats were my daughter got sick.

Cabin Review

Balcony

Cabin BB

Small ok

Port Reviews

Cozumel

Excellent. Rent a car at Alamo drive around island, eat where local eats

4 Helpful Votes
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