Crown Princess Cruise Review by Marcoottawa
- Sail Date: November 2018
- Destination: Transatlantic
- Cabin Type: Balcony
According to Cruise Critic this ship has issues and many reports from passengers are not positive at all. Our experience with Princess Cruises has always been positive so we went along with the booking we wanted.
Great web site that is easy to navigate and where you can do all your bookings. A note about payment for excursions. You can book excursions well ahead of the cruise but payment must be made for the reservation to take place. There is no problem cancelling or changing the reservation until shortly before the cruise itself without incurring any cost. We used our on-board credit on our account in the payment section of the excursions.
After 16 cruises, 9 of which were on Princess ships we found our Crown Princess evaluation the lowest we have written. However, it is not all bad. Princess Cruises and Crown Princess had very good points on this trip. Our cruise was from Rome to Fort Lauderdale where the weather interfered with stops in the Mediterranean Sea. There is nothing one can do with bad weather. Ship management is another thing though. The positives were:
• The Rome transfers from the airport to the hotel we had booked through Princess and the transfer from the hotel to the port at Civitavecchia to be excellent. It was well organized and we would certainly do that again on any future cruise.
• Princess offered a choice of hotels in Rome. We selected the Savoy Hotel which turned out to be near perfect. It is centrally located near the Spanish Steps and Villa Borghese. It is about 200 m from Via Veneto. The hotel is steeped in history and old fashioned charm and includes an excellent hot and cold breakfast. The reception and staff were accommodating.
• The embarkation and disembarkation were both very well handled. Smooth operation with no wasted time other than Border Services of course.
• Our cabin with a large balcony was excellent. Lots of storage space to the point where we had unused spaces. The new Princess beds are outstanding. And our room attendant Manuel Crisostos was friendly, acutely aware of our likes and dislikes and always at hand keeping our cabin impeccably clean.
• We had a traditional dinner where we found the food excellent and the service by Srinath our waiter to be of the highest standards.
• On many afternoons, formal tea was served in a dining room. It was traditional and very well done. Definitely civilized.
• Overall, the ship’s staffs were all very friendly and courteous.
• My spouse needed serious medical attention. Dr Kruger and her whole medical staff provided exceptional support. They were all very professional, showed empathy, and ensured that my spouse was comfortable and able to fly home on arrival in Fort Lauderdale. We could not have received better attention and treatment.
To counter those positive points we found the following deplorable:
• In our booking we had a choice of traditional dinner at 6 pm or 8 pm. We selected 6 pm and it was confirmed. Before the cruise we were twice advised that the dinner timings at been changed throughout the fleet to 5 pm and 7:15 pm. 5 o’clock being too early for us we elected to change to 7:15 pm. However, on embarkation we discovered that Crown Princess had ignored the company direction and had us at the 8 pm sitting. We gave it a try and found it much too late. That set a very negative tone for us.
• The water system was problematic with air in the pipes, cabin hot water that came out brown and for two nights there was no water at all in the cabin from midnight to 5 am. Even if Princess the tap water is potable, I would wager the=at CDC would not agree when the water is brown with air mixed in the pipes.
• On 13 November there was a sewer smell in the Atrium early in the morning. There were also similar sniffs of methane on occasion but that morning it was a significant venting issue inside the ship.
• The food in the Horizon Court (Buffet) was generally lukewarm at best. The fried eggs in the morning were cold and meats as well. There was also a paucity of mixed salads at lunch time. Overall, the layout needs to be re-thought and the foods meet common heat standards.
• The daytime entertainment lacked lectures on relatively serious subjects without having to seek the discovery channel on the cabin TV. Instead, there was bingo, bean bag tossing, games on trivia, and similar activities, or, commercial sales pitch of all sorts. The only lecturer dealt with his career in Hollywood…
• On past cruises you could see performers in many locations on the ship but on Crown they used DVDs instead of musicians albeit the Atrium had entertainers but no seating space.
• The smoking in the Casino that spread to the rest of the ship and the crew lounge venting on the promenade deck was offensive to us.
We cancelled our reservations for a future cruise on Crown Princess and would look elsewhere in the future.
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