1. Home
  2. Cruise Reviews
  3. Norwegian Star
No information provided by NCL on where to find the shuttle bus in Civitavecchia from the train. Aft facing Penthouse suite had serious mold issue at our arrival that was never resolved. We chose this room and cruise specifically to relax. We couldn’t even sleep well with the horrible air quality let alone relax in the suite. We both ended up sick by the end of the cruise. Room did not look refreshed (2014) Furniture and bath sink were beat up. Concierge was invisible during the cruise. We ate at all but one of the specialty dining options and ate at the main dining room and buffet. Food was mediocre quality and almost always cold. At the Specialty restaurants and dining rooms, service was slow and food was barely warm. The two shore excursions we did through NCL were not great. The St. Martin excursion was basically a bus ride to the French side where we were dropped off at tourist tents for an hour. Bus driver/ tour guide did nothing more than repeating the same three things he had memorized and the bus smelled of burnt rubber. The Barcelona tour was better, both the bus and actually had a tour guide, but the description did not explain we would be dropped at Mt Montserrat for two hours. Barcelona port had shuttle buses from the port to downtown that were inexpensive (make sure you have a few euros). We do not recommend this ship and are very disappointed in the NCL experience compared to our previous NCL cruise.

Mold, Cold Food, Poor Service

Norwegian Star Cruise Review by Databum

2 people found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Transatlantic
  • Cabin Type: Aft-Facing Penthouse with Large Balcony
No information provided by NCL on where to find the shuttle bus in Civitavecchia from the train. Aft facing Penthouse suite had serious mold issue at our arrival that was never resolved. We chose this room and cruise specifically to relax. We couldn’t even sleep well with the horrible air quality let alone relax in the suite. We both ended up sick by the end of the cruise. Room did not look refreshed (2014) Furniture and bath sink were beat up. Concierge was invisible during the cruise. We ate at all but one of the specialty dining options and ate at the main dining room and buffet. Food was mediocre quality and almost always cold. At the Specialty restaurants and dining rooms, service was slow and food was barely warm. The two shore excursions we did through NCL were not great. The St. Martin excursion was basically a bus ride to the French side where we were dropped off at tourist tents for an hour. Bus driver/ tour guide did nothing more than repeating the same three things he had memorized and the bus smelled of burnt rubber. The Barcelona tour was better, both the bus and actually had a tour guide, but the description did not explain we would be dropped at Mt Montserrat for two hours. Barcelona port had shuttle buses from the port to downtown that were inexpensive (make sure you have a few euros). We do not recommend this ship and are very disappointed in the NCL experience compared to our previous NCL cruise.
Databum’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Star price drops
250,000+ people have entered their email