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This was the 10 night cruise on Nov 8th. We were disappointed in the misrepresentation of the room size when we booked our cruise. Both MSC website and our travel agents website Vacationstogo.com showed a larger room with sofa. Had we known that the room would be smaller and without a sofa then we would have book another room. This was brought to the attention to front desk staff and nothing was done to correct it. The room size square footage was also misrepresented. We were travelling with 8 other people, some of which had booked lower category balconies with the same stated room square footage and their rooms were significantly larger with sofas. Secondly When we purchased the Aurea spa thermal area in advance of the cruise it was stated that the 3 areas that would be available for use were Finnish saunas,steam baths and whirlpool baths. After boarding we were told that we could only use the saunas and steam baths and that the whirlpool baths were reserved only for people with massage treatments.

Room much smaller that we were told.

MSC Divina Cruise Review by london412

Trip Details
  • Sail Date: November 2018
  • Destination: Eastern Caribbean
  • Cabin Type: Bella Balcony Stateroom
This was the 10 night cruise on Nov 8th.

We were disappointed in the misrepresentation of the room size when we booked our cruise. Both MSC website and our travel agents website Vacationstogo.com showed a larger room with sofa. Had we known that the room would be smaller and without a sofa then we would have book another room.

This was brought to the attention to front desk staff and nothing was done to correct it.

The room size square footage was also misrepresented. We were travelling with 8 other people, some of which had booked lower category balconies with the same stated room square footage and their rooms were significantly larger with sofas.

Secondly

When we purchased the Aurea spa thermal area in advance of the cruise it was stated that the 3 areas that would be available for use were Finnish saunas,steam baths and whirlpool baths.

After boarding we were told that we could only use the saunas and steam baths and that the whirlpool baths were reserved only for people with massage treatments.
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Cabin Review

Bella Balcony Stateroom
Cabin B1 11178
Very small room, missing sofa as pictured. There is a group of balcony rooms that are smaller without sofas.
Cupido Deck Inside Cabins, Balcony Cabins

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