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1. Food not great although we did enjoy some of the food in Tsar main dining room. 2 Chin Chin chinese not as good than that from our local chinese. 3 Ship late in two ports. In Kuala Lumpur, we departed at 9.00 am instead of 2.00 pm. Captain and crew did not communicate why this was necessary. 4. Many staff seemed unable to provide basic information. Our steward was not contactable when we needed . It may be a lack of appropriate training 5 Cocktails served in plastic cups with little or no garnishes. Ecomy measure? 6 Guest services not a happy lot. Unsmiling, not friendly, officious and at times rude 7 Embarkation was a disaster. Many staff were inexperienced. Disembarkation was however a dream. 8 Some of the shows were good : others not so much. 9 Leisure activities offered did not reallynsuit us It was a poor experince aboard the NorwegianJewel.

Not up to scratch

Norwegian Jewel Cruise Review by GORKOO

4 people found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Asia
  • Cabin Type: Mid-Ship Mini-Suite with Balcony
1. Food not great although we did enjoy some of the food in Tsar main dining room.

2 Chin Chin chinese not as good than that from our local chinese.

3 Ship late in two ports. In Kuala Lumpur, we departed at 9.00 am instead of 2.00 pm. Captain and crew did not communicate why this was necessary.

4. Many staff seemed unable to provide basic information. Our steward was not contactable when we needed . It may be a lack of appropriate training

5 Cocktails served in plastic cups with little or no garnishes. Ecomy measure?

6 Guest services not a happy lot. Unsmiling, not friendly, officious and at times rude

7 Embarkation was a disaster. Many staff were inexperienced. Disembarkation was however a dream.

8 Some of the shows were good : others not so much.

9 Leisure activities offered did not reallynsuit us

It was a poor experince aboard the NorwegianJewel.
GORKOO’s Full Rating Summary
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Cabin Review

Mid-Ship Mini-Suite with Balcony
Cabin MA 11032
Problem with a burst water pipe - Even though we were given another cabin for the first night (and a small payment of compensation for 1 night), this problem soured the rest of the cruise for us. Guest services were not as helpful or friendly as they could have been. No toiletries (eg shower cap) provided until we rang Guest Services . We were left with only decaf coffee for our coffee machine. We asked our cabin steward for ordinary coffee only to be told the ship did not have any.
Deck 11 Inside Cabins, Suite Cabins