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The cruise sailed from Miami and upon reaching song one we were told that the ship had mechanical problems. They kept us on board for two days and scheduled charted flights back to Miami. Upon bringing us to the airport is San Juan we will made to stand On line just before check-in for approximately four hours. They claimed their computer systems were down and would not checked us in to the so-called charted flights. No one could give us info. We were stranded and the process was horrendous. I will definitely not travel through this cruise line because they completely ruined our vacation I have the two days that they had us on the ship they kept us in stressed out by calling room numbers as they scheduled flights throughout the two days. People had been at the airport waiting to check in since 9 a.m and at 6 p.m.they started to process the 9 a.m. group.

Terrible Norwegian Jade

Norwegian Jade Cruise Review by Unica1

3 people found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Caribbean
  • Cabin Type: Mini-Suite with Balcony
The cruise sailed from Miami and upon reaching song one we were told that the ship had mechanical problems. They kept us on board for two days and scheduled charted flights back to Miami. Upon bringing us to the airport is San Juan we will made to stand On line just before check-in for approximately four hours. They claimed their computer systems were down and would not checked us in to the so-called charted flights. No one could give us info. We were stranded and the process was horrendous. I will definitely not travel through this cruise line because they completely ruined our vacation I have the two days that they had us on the ship they kept us in stressed out by calling room numbers as they scheduled flights throughout the two days. People had been at the airport waiting to check in since 9 a.m and at 6 p.m.they started to process the 9 a.m. group.
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Cabin Review

Mini-Suite with Balcony
Cabin MB 11606
Adequate
Deck 11 Inside Cabins, Suite Cabins

Norwegian will be refunding 100% of the total paid plus any additional expenses incurred. They will also credit customers with 100% credit towards a future cruises. They have responded appropriately to this situation.