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Five days in advance, we checked with Viking because we heard that water levels were low, and we were told that "Everything is fine." That was totally untrue; the ship had been docked in one place for the previous two weeks! We had to be transported by bus, and spent 13 hours on buses in the final two days alone. Did not see everything that was featured. Viking did not offer alternatives that other lines did. After the cruise, Viking sent a voucher for 25% of the cruise-only fare, but that amounted to only 13% of the total we paid to Viking, including air fares and post-cruise extensions, and the voucher must be used within one year. We have have taken many other cruises and had heard good things about Viking, but Viking waited until we were on site before they were honest about the problems. The ship and crew were all right but Viking "threw" the cruise director "under the bus" and she had to deal with all the unhappy passengers and all the complaints. The post-cruise hotel in Paris was very poorly run, overcrowded and not up to our expectations. On ship, the walking/jogging track is inches above the expensive 3rd-deck cabins; the track was supposed to be closed between 10 p.m. and 8 a.m. but that was not enforced and we were awakened at 6 a.m. every morning but one, even though we told the cruise director, reception desk and hotel manager. Shore excursions ranged from excellent to awful.

Disappointing, misleading and uncaring

Viking Hild Cruise Review by 6maroon6

6 people found this helpful
Trip Details
  • Sail Date: October 2018
  • Destination: Europe River
  • Cabin Type: Veranda Suite
Five days in advance, we checked with Viking because we heard that water levels were low, and we were told that "Everything is fine." That was totally untrue; the ship had been docked in one place for the previous two weeks! We had to be transported by bus, and spent 13 hours on buses in the final two days alone. Did not see everything that was featured. Viking did not offer alternatives that other lines did. After the cruise, Viking sent a voucher for 25% of the cruise-only fare, but that amounted to only 13% of the total we paid to Viking, including air fares and post-cruise extensions, and the voucher must be used within one year. We have have taken many other cruises and had heard good things about Viking, but Viking waited until we were on site before they were honest about the problems. The ship and crew were all right but Viking "threw" the cruise director "under the bus" and she had to deal with all the unhappy passengers and all the complaints. The post-cruise hotel in Paris was very poorly run, overcrowded and not up to our expectations. On ship, the walking/jogging track is inches above the expensive 3rd-deck cabins; the track was supposed to be closed between 10 p.m. and 8 a.m. but that was not enforced and we were awakened at 6 a.m. every morning but one, even though we told the cruise director, reception desk and hotel manager. Shore excursions ranged from excellent to awful.
Viking Cruises, Community Team has responded
Thank you, 6maroon6, for taking the time to share your recent Viking experience with the cruising community. We recognize that you are one of the many affected by the itinerary changes implemented in response to the historically low waters that plagued Europe this year. Though Viking makes every effort to preserve the original program, we understand that the resulting deviations may fall below some guests’ expectations. All journey adjustments are made with our passengers’ best interests in mind, and accordingly we are committed to collecting and understanding all resulting feedback so that we may grow and enhance our product for more enjoyable future experiences. Your constructive comments have been recorded for review by our Executive Team, however should you like to share more we would be happy to continue the discussion at TellUs@vikingcruises.com. Thank you, and have a wonderful day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
6maroon6’s Full Rating Summary
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Cabin Review

Veranda Suite
Cabin AA 316
Noisy because of jogging track inches above our low ceiling.
Upper Deck Balcony Cabins, Suite Cabins