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We sailed with Princess eight times in the past but this was the worst. The biggest problem was Princess does not enforce hand sanitizing of passengers in areas serving food like the buffet. Passengers were grabbing food with their hands as they tried to figure out how to work the tongs, needless to say many got sick on the cruise including me, my wife and the other couple we traveled with. One reason for picking this particular cruise was the ports. Genoa was cancelled weeks prior to the departure with the excuse "too much port traffic". It's hard to understand how they could not have known earlier. I suspect the real reason " Princess didn't sell enough Genoa excursions". Beyond this the 2nd port we wanted to visit, Toulon, was cancelled for weather although the weather didn't seem that bad. No compensation for missing either ports and that left us with 3 ports we had visited multiple times. Add in a non-existent captain (only seen for 10 minutes at the captains party and it was a 14 day cruise) and a cruise director that lacked ANY creativity and you have 10 very boring sea days. The best the cruise director could come up with was napkin folding, flying paper airplanes, egg drops and trivia, trivia, trivia. After so many cruises you would think she could come up with something more entertaining. We spoke to many passengers on-board and they all felt the same way and all couldn't wait to get off this ship. Nightly entertainment was routine as well, one comedian making fun that Americans didn't have free healthcare and side remarks about the president and a second comedian repeating word for word his routine we had heard on a prior Princess cruise. Singers were mediocre at best along with the production shows. Internet was fairly slow and we timed-out many times, this may be do to being in the middle of the Atlantic. The ship is definitely showing it's age and new carpet, furniture, etc would help. On the positive side the food was fairly good and we were happy to visit Sabatini's which had a more normal menu than we have found on other Princess ships. Service was good in all restaurants and relatively fast although we did have to wait for seating for dinner most times. Embarkation and luggage delivery was fast and easy, same goes for disembarkation. Our steward did a good job of daily cleaning of our stateroom. In summary we had another transatlantic on the Emerald booked for November 2019 and I just cancelled and asked for a refund. Spending thousands of dollars to go to ports you have visited many times while being bored on all sea days and night just didn't seem like the best way to spend our vacation dollars.

Disappointment - missed ports, boring activities and poor sanitizing

Crown Princess Cruise Review by mmakar

2 people found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Transatlantic
  • Cabin Type: Oceanview (obstructed view)
We sailed with Princess eight times in the past but this was the worst. The biggest problem was Princess does not enforce hand sanitizing of passengers in areas serving food like the buffet. Passengers were grabbing food with their hands as they tried to figure out how to work the tongs, needless to say many got sick on the cruise including me, my wife and the other couple we traveled with.

One reason for picking this particular cruise was the ports. Genoa was cancelled weeks prior to the departure with the excuse "too much port traffic". It's hard to understand how they could not have known earlier. I suspect the real reason " Princess didn't sell enough Genoa excursions". Beyond this the 2nd port we wanted to visit, Toulon, was cancelled for weather although the weather didn't seem that bad. No compensation for missing either ports and that left us with 3 ports we had visited multiple times.

Add in a non-existent captain (only seen for 10 minutes at the captains party and it was a 14 day cruise) and a cruise director that lacked ANY creativity and you have 10 very boring sea days. The best the cruise director could come up with was napkin folding, flying paper airplanes, egg drops and trivia, trivia, trivia. After so many cruises you would think she could come up with something more entertaining. We spoke to many passengers on-board and they all felt the same way and all couldn't wait to get off this ship.

Nightly entertainment was routine as well, one comedian making fun that Americans didn't have free healthcare and side remarks about the president and a second comedian repeating word for word his routine we had heard on a prior Princess cruise. Singers were mediocre at best along with the production shows.

Internet was fairly slow and we timed-out many times, this may be do to being in the middle of the Atlantic. The ship is definitely showing it's age and new carpet, furniture, etc would help.

On the positive side the food was fairly good and we were happy to visit Sabatini's which had a more normal menu than we have found on other Princess ships. Service was good in all restaurants and relatively fast although we did have to wait for seating for dinner most times. Embarkation and luggage delivery was fast and easy, same goes for disembarkation. Our steward did a good job of daily cleaning of our stateroom.

In summary we had another transatlantic on the Emerald booked for November 2019 and I just cancelled and asked for a refund. Spending thousands of dollars to go to ports you have visited many times while being bored on all sea days and night just didn't seem like the best way to spend our vacation dollars.
mmakar’s Full Rating Summary
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Cabin Review

Oceanview (obstructed view)
Cabin OZ E220
Obstructed cabin but decent view over the top of a lifeboat. Having one chair and two people in the cabin didn't make sense, a small couch or two chairs would at least both of us to sit somewhere other than on the bed.
Lido Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins