This was my first cruise with Norweigan, and I am never going back. Starting with embarkation, the process was painful and confusing. It took several hours longer than expected and when we got on, every part of the ship was already packed with people. During the safety briefing, we were screamed at to shut up and there was broken glass on the floor. There was also broken glass on my parents deck for the entirety of the cruise when it was meant to be hosed off.
Everyday our room steward (she was the only good part) left a freestyle daily for the next day in our room with the itinerary, yet our cruise directory Mandy still announced the events of the day at 7AM at concert level volumes where you cannot even hear the person next to you talking. These announcements were not meant to be heard from state rooms, yet it was as though she was in our room with a microphone talking to us. Sleeping in is not an option.
On to dining, I was not even remotely pleased with the food. The quality was abysmal and the service was terrible. There were some nice waiters, but they were the exception not the rule. If you wanted decent food, you had to pay for it. Generally, the food tasted pre made and frozen, if it wasn't it was often undercooked. The options were not great either. The buffet is crowded and the food is poorly made. We were also told almost every day that the wait was 45+ minutes, then only waited about 2 minutes. I don't know if they were trying to get rid of us or what. The wait for food and water was usually pretty long, but the waiters were apologetic.
If you are planning on purchasing an internet package for school or work, bring your own laptop and expect to need assistance from the internet manager (only open a few hours a day). Doing work in the internet cafe is nearly impossible as it is located in the atrium where bands play and other events are held until past midnight.
Entertainment such as shows cost extra. The ports were alright for the most part, but make sure to keep the weather in mind and plan an alternative if you are doing a private excursion. I would not reccomend doing excursions through the ship as they are overcrowded and overpriced due to the cruise line taking 50% of the initial cost.
This cruise is not great for kids or adults. If you purchase the drink package, know that there are very few bartenders and they dont know how to make a lot of drinks. People still made it work though, as on the first night there was an old woman who walked around grabbing butts (mine too). The arcade package is insanely expensive, and the children services are subpar. This cruise has some cool slides, but there is only one pool for everyone under 18 and the deepest it gets is 4 feet. The play area for littles also looks very dangerous. This is not the cruise for a family.
If you want to go on a cruise and have a good time, look into Carnival. They do everything better.
Cabin is nice and big with a large window. Our steward was great and the room was always up to standards. Only problem was the phone/doorbell/announcement alarm light and vibrations since it's a handicapped room. I was woken up by this at 2AM for an announcement one day, and 7AM every other day.
Unfortunately the snorkeling had to be cancelled because of the weather. The sail was gonna be rough and there was no visibility. We did a land tour with the company on water island. The ferry runs on the hour and all aboard was at 5:30. We were told that we would make it taking the 5:15 ferry, but weren't so sure. Our guide saved us by borrowing a dingy from his friend at 5 and got us there with seconds to spare. We were soaking wet because the water was rough that day, but it was fun and at least he got us to the ship on time.
Don't trust the locals if they say you have time and you're sceptical.View All 206 St. John Snorkel/Sail Reviews
Worth it.View All 15 Sailing Reviews
We booked a private Cattamaran snorkel and sail. The snorkeling was incredible and the boat was very nice. It was worth the price. They provided drinks and lunch as well as some puppy love. We had to sail for a few hours, but it was so worth it as we were the only group snorkeling in the area.View All 79 Snorkeling Reviews