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Let's just start off by saying that the customer service was awful. No one offered to assist in any way for anything, snapped my sail pass card out of my hand several times, never greeted you in passing, and the lines to even get a drink at any of the bars was too long to even bother - no waiters going around either. The food.. awful. Cafeteria food unless you go to the Specialty Dining - which is an extra cost. We did not have the drink package but each time we purchased a drink it was wrong on our account - as in, if it was a 'drink of the day' it should have been $8.95 and it would show up on the account as $14.71. I spent a lot of time at the guest service desk each day to rectify my account - great way to relax. Activities... if you don't play BINGO or Gamble, then just don't even bother. I never thought a cruise could be so disappointing - I felt nickeled and dimed the entire time. Just DON'T.. Norwegian is terrible.

Just DON'T

Norwegian Gem Cruise Review by jadrian

5 people found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Bermuda
  • Cabin Type: Balcony
Let's just start off by saying that the customer service was awful. No one offered to assist in any way for anything, snapped my sail pass card out of my hand several times, never greeted you in passing, and the lines to even get a drink at any of the bars was too long to even bother - no waiters going around either. The food.. awful. Cafeteria food unless you go to the Specialty Dining - which is an extra cost. We did not have the drink package but each time we purchased a drink it was wrong on our account - as in, if it was a 'drink of the day' it should have been $8.95 and it would show up on the account as $14.71. I spent a lot of time at the guest service desk each day to rectify my account - great way to relax. Activities... if you don't play BINGO or Gamble, then just don't even bother. I never thought a cruise could be so disappointing - I felt nickeled and dimed the entire time. Just DON'T.. Norwegian is terrible.
jadrian’s Full Rating Summary
Enrichment Activities
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Cabin Review

Balcony
Cabin BB 10160
The cabin was the place I ended up staying in the most because it was nice. But had I wanted to sit in my room all day then I would have stayed in a hotel.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins