Viking Var Cruise Review by Tim Hanna
- Sail Date: November 2018
- Destination: Europe
- Cabin Type: Explorer Suite
Nightmares as defined by numerous bus trips and lack of cruising time and being on board of a stagnant boat for accommodation purposes only.
As we heard of these nightmares we contacted our travel agent and asked to cancel the cruise due to the low river levels. Our agent talked directly with Viking to understand the situation. We were then assured there would be only one bus ride for a three-hour duration from the Passau region to Vienna.
The fact of the matter is the first bus ride was five hours, followed by a second bus ride into Budapest that took another 4 ½ hours. Combined with the numerous bus rides comes the task of packing and unpacking two more times than planned, which is a huge inconvenience.
Once we reached Budapest we boarded an older boat that did not leave the dock – not much of a river cruise. While I understand Viking cannot control mother nature, you can control communications with honesty and integrity. It is quite apparent the revenue derived from your efforts is more important than customer satisfaction.
My complaint is simple; we made our intentions clear; if there was any chance of additional bus rides and or lack of cruising time on the river we wanted to execute our insurance policy and obtain a full refund. That request is well documented with email communications more than two weeks prior to travel.
We are now demanding a full refund for the cruise portion of the trip. We are not looking for a discount for future travel. Viking and Travel Leaders has lost our trust.
As the previous President of my own company I would want to know about and work with dissatisfied customers. Which is the reason I’m writing a high-level executive and asking for more than a discount on a future Viking cruise.
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