1. Home
  2. Cruise Reviews
  3. Ovation of the Seas
The cruise could also be called 'the queue that never moved' cruise. The ship felt very enclosed at times as the main routes around the ship were internal and often led to dead ends - perhaps they wanted to funnel us all through the shopping area regularly. To get from the Deck 3 main dining room to the theatre you had to walk through the cabin corridor. The embarkation was dreadful with no information and even when we asked the few staff visible they didn't know what all the queues were for. We had upgraded to a suite as a big retirement treat but only got a small advantage to boarding once we asked someone whether we were queuing in the right place (we weren't). The luggage arrived at our room at 7.30pm - too late to change for evening meal. We feel our cabin was very good (bearing in kind we had paid a lot extra) but we didn't get the service we would normally expect, having to ask for shampoo, etc. to be replenished, no ice in the room. The Concierge lounge was good but again we got very little extra service. The Coastal Kitchen suite-only dining room was excellent and made the main dining room seem even poorer in comparison. We wanted to eat our evening meal in the main dining room to be with friends we had made on the trip. The second night in the main Chic dining room was appalling for service and meal quality - the only lamb shank I've ever had that wouldn't fall off the bone for 3 people over an hour after sitting down. We all complained and saw the chef and dining room manager. It did improve the next night and onwards, but no real explanation for that bad night. We decided it was either understaffing or illness on board that was never fully (openly) acknowledged. The Windjammer was always full and finding a table was very difficult. This is the first cruise we have been on where you needed to keep the daily planner on us to find out where and when you could eat (only one small café was 24 hours). Trip organisation was very poor with yet more interminable queuing, first to get into the Theatre, then for stickers and then usually an hour wait to disembark. Most of the trips were over-priced and poor itineraries. Okinawa should NOT be used as a port stop. Entertainment was poor other than the main cast shows and some resident musicians. In general there were less than usual activities. Some positives are included in the fur coat reference, the robot bar, the North star viewing sphere, the bumper cars (if you were prepared to queue) and individuals like Virgil and his cocktail classes. There did seem to be a lot more extra payment dining rooms. It felt as if there were too few staff for too many clients. There was also a problem with sickness on board that was not admitted. We are aware of 1 cabin needing to be put ashore, another with 7 days of sickness and 2 medical emergencies on the last sea day meaning the ship turned round to the last port and we arrived 5 hours late. There were several cabins with Do Not Disturb signs for many hours and deep cleans being done. The captain's daily reminders to wash our hands might also have been a clue. Overall we would not want to use this ship again, and feel the extra glitz did not equate to glamour and certainly not luxury. After our cruise the ship was repositioning to Australia but we felt they had started to change over during our cruise and we had not had the advantage of lower repositioning prices.

All fur coat and no knickers (a British saying that says it all)

Ovation of the Seas Cruise Review by cycler01

3 people found this helpful
Trip Details
  • Sail Date: October 2018
  • Destination: Asia
  • Cabin Type: Grand Suite - 1 Bedroom
The cruise could also be called 'the queue that never moved' cruise. The ship felt very enclosed at times as the main routes around the ship were internal and often led to dead ends - perhaps they wanted to funnel us all through the shopping area regularly. To get from the Deck 3 main dining room to the theatre you had to walk through the cabin corridor.

The embarkation was dreadful with no information and even when we asked the few staff visible they didn't know what all the queues were for. We had upgraded to a suite as a big retirement treat but only got a small advantage to boarding once we asked someone whether we were queuing in the right place (we weren't). The luggage arrived at our room at 7.30pm - too late to change for evening meal.

We feel our cabin was very good (bearing in kind we had paid a lot extra) but we didn't get the service we would normally expect, having to ask for shampoo, etc. to be replenished, no ice in the room. The Concierge lounge was good but again we got very little extra service. The Coastal Kitchen suite-only dining room was excellent and made the main dining room seem even poorer in comparison.

We wanted to eat our evening meal in the main dining room to be with friends we had made on the trip. The second night in the main Chic dining room was appalling for service and meal quality - the only lamb shank I've ever had that wouldn't fall off the bone for 3 people over an hour after sitting down. We all complained and saw the chef and dining room manager. It did improve the next night and onwards, but no real explanation for that bad night. We decided it was either understaffing or illness on board that was never fully (openly) acknowledged. The Windjammer was always full and finding a table was very difficult. This is the first cruise we have been on where you needed to keep the daily planner on us to find out where and when you could eat (only one small café was 24 hours).

Trip organisation was very poor with yet more interminable queuing, first to get into the Theatre, then for stickers and then usually an hour wait to disembark. Most of the trips were over-priced and poor itineraries. Okinawa should NOT be used as a port stop.

Entertainment was poor other than the main cast shows and some resident musicians. In general there were less than usual activities.

Some positives are included in the fur coat reference, the robot bar, the North star viewing sphere, the bumper cars (if you were prepared to queue) and individuals like Virgil and his cocktail classes. There did seem to be a lot more extra payment dining rooms.

It felt as if there were too few staff for too many clients. There was also a problem with sickness on board that was not admitted. We are aware of 1 cabin needing to be put ashore, another with 7 days of sickness and 2 medical emergencies on the last sea day meaning the ship turned round to the last port and we arrived 5 hours late. There were several cabins with Do Not Disturb signs for many hours and deep cleans being done. The captain's daily reminders to wash our hands might also have been a clue.

Overall we would not want to use this ship again, and feel the extra glitz did not equate to glamour and certainly not luxury.

After our cruise the ship was repositioning to Australia but we felt they had started to change over during our cruise and we had not had the advantage of lower repositioning prices.
cycler01’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Royal Caribbean Ovation of the Seas price drops
250,000+ people have entered their email

Cabin Review

Grand Suite - 1 Bedroom
Cabin GS 12246
A lovely large room with 2 doors to the bathroom, 2 sinks and a bath. The balcony was great. The sitting area is narrow but does have a large sofa and second TV.
Deck 12 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews