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We have just returned from the worst cruise experience ever. The atmosphere on board when the ship docked at Halifax was close to a mutiny. The Captain was being asked to explain why we had endured four days out of ten on the sea instead of one. Why the ship had arrived at Halifax at 22-00 ? My wife had to spend the day in the cabin due to the ship circling for most of the day feeling sick and giddy. Then to add insult to injury a bill was received from the Doctor for $445 for my wife’s treatment for sea sickness---a more appropriate action would have been a note and some flowers to say sorry. It is outrageous to charge a single dime for her treatment caused by the ineptness of the ship . One of your ship staff admitted that out of the last seven scheduled stops at Sydney only once did the ship dock There were many guests calling for an explanation from the Captain and were given the lame excuse that he was asleep. There was not any explanation given for the delayed arrival at Halifax. The General Manager was given an extensive list of cabin numbers so that he could offer an explanation for the delays but he did not have the courtesy to reply. There were free drinks offered to say sorry but these are of no value if you are teetotal Additionally I had requested an anniversary cake and it took three reminders before the “surprise” arrived. The helpful waiter offered to deliver it to our cabin and we are still waiting for its arrival……. I complained about the portion size of the fish at the Toscana restaurant and did not get a proper explanation, only an ansafone message saying that the Restaurant manager will call back. I am still waiting….. The attraction to the cruise was New England in the Fall and the attractive eight places to visit. In the event there were only four Can’t help feeling that the Cruise was for the benefit of Oceania and not its passengers so that passengers could spend more while the ship sailed the Ocean. How wise was it for this voyage to have taken place given the weather conditions in the Atlantic at this time of the year I would like to say that the staff in the dining room and cabins went out of their way to be helpful. The ship was tastefully fitted out but I felt that the entertainment was under par

Near Mutiny On Board

Insignia Cruise Review by Sunny Kenton

11 people found this helpful
Trip Details
We have just returned from the worst cruise experience ever. The atmosphere on board when the ship docked at Halifax was close to a mutiny. The Captain was being asked to explain why we had endured four days out of ten on the sea instead of one. Why the ship had arrived at Halifax at 22-00 ? My wife had to spend the day in the cabin due to the ship circling for most of the day feeling sick and giddy. Then to add insult to injury a bill was received from the Doctor for $445 for my wife’s treatment for sea sickness---a more appropriate action would have been a note and some flowers to say sorry. It is outrageous to charge a single dime for her treatment caused by the ineptness of the ship . One of your ship staff admitted that out of the last seven scheduled stops at Sydney only once did the ship dock

There were many guests calling for an explanation from the Captain and were given the lame excuse that he was asleep. There was not any explanation given for the delayed arrival at Halifax. The General Manager was given an extensive list of cabin numbers so that he could offer an explanation for the delays but he did not have the courtesy to reply.

There were free drinks offered to say sorry but these are of no value if you are teetotal

Additionally I had requested an anniversary cake and it took three reminders before the “surprise” arrived. The helpful waiter offered to deliver it to our cabin and we are still waiting for its arrival…….

I complained about the portion size of the fish at the Toscana restaurant and did not get a proper explanation, only an ansafone message saying that the Restaurant manager will call back. I am still waiting…..

The attraction to the cruise was New England in the Fall and the attractive eight places to visit. In the event there were only four

Can’t help feeling that the Cruise was for the benefit of Oceania and not its passengers so that passengers could spend more while the ship sailed the Ocean. How wise was it for this voyage to have taken place given the weather conditions in the Atlantic at this time of the year

I would like to say that the staff in the dining room and cabins went out of their way to be helpful. The ship was tastefully fitted out but I felt that the entertainment was under par
Sunny Kenton’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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Cabin Review

Veranda Stateroom
Cabin B1 6087
The cabin was comfortable although it wasn't much fun when the ship was rocking on the Ocean
Deck 6 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins