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I booked this cruise back in December 2017. Having travelled on Tui Discovery2 in June and had a magnificent time, I persuaded my friends and son and partner to come on the Transatlantic voyage. The new Explorer is not a patch on Discovery 2 on many accounts and I feel you all need to know. The Market Place restaurant is typically a Spanish Hotel's 3 star Buffet junction - deplorable without question. Head chef should be sacked. The pay as you go restaurants were very nice but also very pricey as individuals but at £75.00 pp for 3 dinners OK. They reception staff are complete nonentities who didn't know what they were doing or how they were doing it and served up countless lies to my son, who received a note from his bank saying that they were charging him OD facilities as TUI started to take any fees immediately and not on cruise end. A breach of conditions! If you are a smoker, which I am not, you will get wet, have to sit on other knees and generally be treated like animals by the whole ship's company. They don't clean ashtrays on a regular basis. Moving on perhaps the worst single event was the Explorer talent show. They offered a prize of £250 as well as a recording date in Hamstead for the overall winner. A young man, who works for Jet 2 as a cabin steward won the competition. To everybody's shock the Captain and Entertainment Officer refused to pay out the £250 and offered him £50 and decided not to go ahead with the recording studio. He later was abused by the general manager for so called cheating as well as a member of the shows entertainment people. This is a disgraceful breach and needs to be dealt with by TUI. Finally the waiting staff and room attendants were absolutely brilliant, but beware of the management.

Hopelessly inefficent

Marella Explorer Cruise Review by Cliftonhill

7 people found this helpful
Trip Details
I booked this cruise back in December 2017. Having travelled on Tui Discovery2 in June and had a magnificent time, I persuaded my friends and son and partner to come on the Transatlantic voyage. The new Explorer is not a patch on Discovery 2 on many accounts and I feel you all need to know. The Market Place restaurant is typically a Spanish Hotel's 3 star Buffet junction - deplorable without question. Head chef should be sacked. The pay as you go restaurants were very nice but also very pricey as individuals but at £75.00 pp for 3 dinners OK. They reception staff are complete nonentities who didn't know what they were doing or how they were doing it and served up countless lies to my son, who received a note from his bank saying that they were charging him OD facilities as TUI started to take any fees immediately and not on cruise end. A breach of conditions! If you are a smoker, which I am not, you will get wet, have to sit on other knees and generally be treated like animals by the whole ship's company. They don't clean ashtrays on a regular basis. Moving on perhaps the worst single event was the Explorer talent show. They offered a prize of £250 as well as a recording date in Hamstead for the overall winner. A young man, who works for Jet 2 as a cabin steward won the competition. To everybody's shock the Captain and Entertainment Officer refused to pay out the £250 and offered him £50 and decided not to go ahead with the recording studio. He later was abused by the general manager for so called cheating as well as a member of the shows entertainment people. This is a disgraceful breach and needs to be dealt with by TUI.

Finally the waiting staff and room attendants were absolutely brilliant, but beware of the management.
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Cabin Review

Cabin 9043
Excellent personnel and kept very clean