First and foremost, we are devoted cruisers and have been avid NCL customers for the past 11 years and have thoroughly enjoyed our past cruise experiences. We just completed the 7-Day Mexican Riviera Cruise aboard the Norwegian Bliss on Saturday, October 27, 2018. What started out as an idyllic cruise was relegated to a “Cruise of Concessions”. We purchased two staterooms, one for my wife and I and another for my daughter and "potential" son-in-law. My daughter's boyfriend had meticulously planned and scouted the perfect location within Puerto Vallarta to propose to our daughter. He was so thrilled to execute his planned marriage proposal on the beautifully pristine beaches of Puerto Vallarta. He planned for a day of fine dining and pampering our daughter, then on bended knee, propose marriage. All of this was thwarted by the potential threat of Hurricane Willa.

Unbeknownst to us, on that fateful Saturday, October 20, 2018, Hurricane Willa was brewing off the coast of the Mexican Riviera. Upon arrival at the NCL cruise port in Los Angeles (Long Beach, CA), we experienced a flawlessly expedited embarkation process. The sun was warm and glistening, the NCL staff was equally as warm and accommodating, which was a promising setting for a magically memorable cruise.

Approximately 1.5 hours after setting sail, the Norwegian Bliss Captain announced over the PA system that we were changing course and diverting from our scheduled ports of call due to Hurricane Willa. The complaint that we have is, Norwegian Cruise Line, could have notified us days before the scheduled cruise date about the potential of Hurricane Willa and their intended ports of call diversion. As opposed to a Mexican Riviera cruise, we had a tour of the California coast. The ports of call were, San Francisco, San Diego and Ensenada, Mexico. My wife and I travel extensively for our careers and we have been to San Fran and San Diego too many times to tally. Needless to say, we were not thrilled with this port diversion news. Additionally, we did not pack appropriate attire for the frigid San Francisco bay area un savory weather! Had we had this bit of information, we could have made other arrangements for the "marriage proposal" or postponed our cruise. At this juncture in our cruise, we were deeply disappointed. Read more