The employees are overworked, they all seem very tired. The services are overall very good, but they clearly have to hire more resources, everyone was looking exhausted during the entire cruise.
The cabins look pretty good, the only thing that I didn't like was the fact the the most of the tv shows were in Italian.
The ship is a little crowded. Other ships with the same size have half of th number of passengers. Also, they don't have a lot of shops and most of the prices exceed the ones from the shore, so they're not real duty free. The games that they have for the kids are not free, which was an unpleasant surprise.
The food is pretty good.
The entertainment needs an upgrade, they don't have a live band so the experience is not complete. The activities that they have during the day aren't very so much fun and there's not many of them. Even though it was a 5 days cruise, I found myself bored during the day because of the lack of entertaning activities.
I filled in a form in order to receive the survey from them, it's been 6 days since the disembarkation and didn't get it yet.
The organization is terrible, starting with the checkin and disembarkation. We bought a transfer from them and because of the fact that we bought it on board, out names didn't show up on their lists. Due to this, ourselves and the rest of the passengers that were on the same transfer had to wait for them to clear things up. Some of the passangers lost their train because of this. During the discussions that we had we them they were just asking us to wait and explaining that they're very busy. Some of the guys that were coordinationg this were really rude to us. Even though the services were good, I wouldn't recommend anyone to go on a cruise with them, it's just not worth the stress and to be treated like they're doing us a favor for a service that we paid.
The cabin was very clean and pretty well organized. The tv had mostly italian tv shows, which was pretty umpleasant.