The 5 stars are for the cruise only. The pre and post cruise services are definitely the weak link. We had booked transfers through Silversea. No one was waiting at the airport as we had been told. We dragged our luggage all over the airport on a wild goose chase until we found the transfer company. The pre-cruise night at the Intercontinental was a nightmare. Check in was very difficult, the fire and evacuation at midnight was handled terribly by the hotel, having our luggage picked up from our room by the transfer service in the morning was a 3 hour process. The Silversea hotel representatives were no help at all.
Once we got to the port, everything changed. Embarkation was quick and easy. Our veranda cabin was perfect. Our cabin was in the “stretched” section with a nice big shower only. We loved everything about our cabin. Our butler Raphal and room attendant Larry took great wonderful care of us. Raphal even made sure we always had distilled water for my husbands cpap. Since they knew I liked champagne, they always had a chilled bottle ready for us. We tried all of the restaurants and enjoyed the food, wine, and especially the excellent service. La Dame was a very memorable meal for us!
The destination speaker Corey Sandler was so informative and his tips added a lot of enjoyment to each of our stops. We enjoyed Quebec City, Bar Harbor, Boston, and Newport the most. The cruise down the Saguenay River was stunningly beautiful. It would have been nice to skip the smaller ports and have overnights in some of the nicer ports. The weather was awful due to the hurricane remnants and it was so nice to come back to our warm cozy cabin after being in port all day.
We loved our cabin! The mattress and bedding were great and we are picky about that. The bathroom was nice and roomy with great towels that were changed twice a day! Our bar set up was always replenished. Tons of storage space in the closet and elsewhere.