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We have sailed with NCL and other cruise lines and we felt that on this cruise the service and the quality of the food was definitely declining. The food in the Garden Cafe was not well displayed and the way the cafe is laid out makes it very difficult to get to the buffet. There was limited seating and it was incredibly noisy - we avoided the Cafe as much as possible and ate in O'Sheehan's which was easy to get into and quiet enough to carry on a conversation, but the menu is quite limited. We ate in the main dining room, Versaille a few evenings and mornings for breakfast and the service was just terrible - our food never came at the same time, sometimes it was cold and sometimes items were missing. The menu was also not very appealing - not once was steak and lobster on the menu. We ate at the speciality dining restaurants 3 nights and they were all excellent. As for the bars - they were always understaffed so we had to stand at the bar to order our drinks and usually there was only one bartender so it took a long time just to get a glass of wine. We typically met in Gatsby's. The couple we were traveling with were in a cabin that had a faulty toilet and for the entire 8 day trip they had to call Guest Services to have a plumber come fix the toilet and then wait for housekeeping to come clean up the water all over the bathroom floor! Literally everyday, and sometimes twice a day they spent time in their cabin waiting for a plumber I'm pretty sure none of us will travel on the Star again. The itinerary was spectacular even though we missed a stop in Kotor - our captain said the weather was too bad to get into the port. However when we spoke to our tour guide abou canceling our planned tour he said our Captain made a big mistake because the weather was beautiful. Very disappointing. I'm all about safety, but I felt they skipped this stop out of convenience to the ship, not because of weather.

Food and Service are definitely declining

Norwegian Star Cruise Review by crabpot

3 people found this helpful
Trip Details
  • Sail Date: October 2018
  • Destination: Mediterranean
  • Cabin Type: Mid-Ship Mini-Suite with Balcony
We have sailed with NCL and other cruise lines and we felt that on this cruise the service and the quality of the food was definitely declining. The food in the Garden Cafe was not well displayed and the way the cafe is laid out makes it very difficult to get to the buffet. There was limited seating and it was incredibly noisy - we avoided the Cafe as much as possible and ate in O'Sheehan's which was easy to get into and quiet enough to carry on a conversation, but the menu is quite limited. We ate in the main dining room, Versaille a few evenings and mornings for breakfast and the service was just terrible - our food never came at the same time, sometimes it was cold and sometimes items were missing. The menu was also not very appealing - not once was steak and lobster on the menu. We ate at the speciality dining restaurants 3 nights and they were all excellent.

As for the bars - they were always understaffed so we had to stand at the bar to order our drinks and usually there was only one bartender so it took a long time just to get a glass of wine. We typically met in Gatsby's.

The couple we were traveling with were in a cabin that had a faulty toilet and for the entire 8 day trip they had to call Guest Services to have a plumber come fix the toilet and then wait for housekeeping to come clean up the water all over the bathroom floor! Literally everyday, and sometimes twice a day they spent time in their cabin waiting for a plumber

I'm pretty sure none of us will travel on the Star again. The itinerary was spectacular even though we missed a stop in Kotor - our captain said the weather was too bad to get into the port. However when we spoke to our tour guide abou canceling our planned tour he said our Captain made a big mistake because the weather was beautiful. Very disappointing. I'm all about safety, but I felt they skipped this stop out of convenience to the ship, not because of weather.
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Cabin Review

Mid-Ship Mini-Suite with Balcony
Cabin MA 11658
The cabin was very nice. Although it would be most helpful to have a light in the closet, it was so dark it was impossible to see anything we put in the shelves or in the safe. I enjoyed the mini-suite but did not need a bathtub - it would have been nicer to have a step in shower.
Deck 11 Inside Cabins, Balcony Cabins, Suite Cabins

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