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Crown Princess Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
2,116 Reviews

Average cruise, horrible shore excursion experience

Crown Princess Cruise Review by peterbhere

3 people found this helpful
Trip Details
  • Sail Date: Nov 2018
  • Destination: Transatlantic
  • Cabin Type: Balcony

Selected this cruise because of the date and location. We were very interested in seeing the various stops as we had not yet been to some of them. Getting on the ship was really easy and we had our card and boarded without waiting in any lines. The priority boarding arranged by the agency we used was great.

Unfortunately, the stop in Florence was a disaster. We paid $110 each to Princess for a comprehensive three-hour walking tour of Florence.

The group was about 50 people and one person decided he did not like the narration being provided by the extremely knowledgeable tour guide so he got vocal and rude telling the tour guide this was not what he signed up for and was going to leave the group if she did not speed up the pace.

He did, in fact, leave the group and invited others to go with him. We ended up with a much smaller group, about 20 people, however, at this point, the guide thought she needed to speed things up or risk losing everyone.

The three-hour tour was reduced to one hour so missed out on a lot of information we paid to receive. Not a good result. We did talk to someone on board the ship about our experience but she simply talked about what a positive experience it must have been to be able to see what we did see in Florence! No empathy at all.

So, for the remainder of the trip, we booked tours ourselves off the ship with private cars and drivers. We paid much less money and had a custom tour each time seeing only what we wanted to see and taking as much time as we wanted.

The dining experience was pretty average. The Horizon Lounge was what you would expect in any buffet line. The food was usually okay, however, the staff serving drinks and clearing tables were hit or miss. Usually, we had to get our own drinks unless we got lucky and were able to find a table being served by staff we had gotten friendly with.

The premium dining experience was better. We ate a Sabatini's using a certificate from the agency that booked the tickets for us. It was what you would expect from a more upscale place though certainly not worth the $60 it would have cost dine there if we had to pay out of pocket.

It was interesting that Princess sent us lots of emails about making reservations at the upscale pay-to-dine places on the ship as they were filling up fast. During the cruise, we did not see once any of the upscale places even close to being full. In fact, many times they appeared to be empty.

The evening shows in the theater we sometimes better than expected. Most of the cast was pretty good and at least one cast member (the only Asian in the group) was being underutilized with the talent she has. The house band was relly good.

peterbhere's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Shore Excursions
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Cabin Review

Cabin BA A436

Cabin was average. The television was a monster, probably too big for the room size. Bathroom was tiny as is the case on most cruise ships although it did appear to be remodeled when the ship was refurbished in early 2018. The bed was fine and the linens were good.

Port & Shore Excursion Reviews

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