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While water levels on the Danube and Rhine were beyond Uniworlds control the way they handled things was very unprofessional. They knew of the river conditions several weeks prior to departure but deliberately kept this information from participants Having purchased trip insurance from Uniworld had they been up front about the conditions I would have gladly cancelled and rescheduled at at later time when conditions had improved. The bottom line was Uniworld delivered an inferior product at every operating level..We changed ships twice winding up docked in Frankfurt for 2 nights before finishing the last half of the trip via bus.. Service on both ships was average at best and food was a 3 Star product as opposed to the 5 Star quality Uniworld promotes. The bus segment of the trip was a chaotic disaster. Having spent over 25 years in the travel industry I feel qualified to critique a product and in my opinion Uniworld delivered an inferior product.

Very poor experience that could have been much better

River Duchess Cruise Review by margaret117

3 people found this helpful
Trip Details
  • Sail Date: October 2018
  • Destination: Europe River
  • Cabin Type: Stateroom with French Balcony
While water levels on the Danube and Rhine were beyond Uniworlds control the way they handled things was very unprofessional. They knew of the river conditions several weeks prior to departure but deliberately kept this information from participants Having purchased trip insurance from Uniworld had they been up front about the conditions I would have gladly cancelled and rescheduled at at later time when conditions had improved. The bottom line was Uniworld delivered an inferior product at every operating level..We changed ships twice winding up docked in Frankfurt for 2 nights before finishing the last half of the trip via bus.. Service on both ships was average at best and food was a 3 Star product as opposed to the 5 Star quality Uniworld promotes. The bus segment of the trip was a chaotic disaster. Having spent over 25 years in the travel industry I feel qualified to critique a product and in my opinion Uniworld delivered an inferior product.
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Cabin Review

Stateroom with French Balcony
Cabin 1 423
OK but small
Rhine Deck Balcony Cabins, Suite Cabins