Viking Heimdal Cruise Review by gkruss
- Sail Date: August 2018
- Destination: Europe River
- Cabin Type: Deluxe Stateroom
From our first encounter with your Viking rep in Amsterdam we were pleasantly surprised.
Embarkation was a total pleasure and definitely set the tone for the begiinning of our trip.
Luggage was completely handled and promptly delivered to our cabin.
Check in at reception was quick, and efficient. Upon being escorted to our cabin our steward was polite, and very helpful in answwering our questions.
Ah the cabin. We thought the space was very well appointed and although small in size was quite efficient. Big disappointment discoverintg we were below water level! Truly feel the pics of this cabin do not represent what it actually is. I had several discusions with reps about choosintg this cabin and was never told this was the case. We would not book this particular level again. Major part of a cruise is enjoying the scenery not staring at a water line. That being said the cabin was fine in itself. Kept spoltlessly clean, and worked fine. Bathroom again small but very nice, On that note please think about SOFTER towels.We felt like we were using cardboard they were so rough.
Dining was lovely,we loved the different areas of the ship were one could dine for lunch, or dinner. We would rate the food as consistently good, but not gourmet.
Choices were good so there was something for every palate.
As two people travelling alone we noticed there were many group parties.
From the first evening people could not have been friendlier in inviting us to join them at any given time at any part of the ship. Wonderful friendly group.
Entertainment was fabulous. I wondered without the usual shows aboard a cruise how we would be entertained for 7 days.. Christine our cruise director was fabulous, from Flamenco dancing to the Beatles we had it all. Our piano player was so talented and could play just about anything he was asked.
Christine also did a fantastic job getting all of us to interact.
Very pleased with other activities offered such as some lectures, and my favorite a cooking class.
The ship itself was an absolute delight very peaceful, and serene. Loved the different small areas where one could read a book or sip a glass of wine.
Staff excellent always there to answer quesions or supply service.
Very satisfied with our excursion choices, great guides and again run efficiently, and on time.
We extended our trip with your Paris package. Once again disembarkation was extemely efficient.. Our hotel in Paris very nice, and excursions there well run.
One extemely big disappointment was our last booked excursion. It was to see Paris at night. Somehow the van that was ordered could not accomodate the number of people there. They did attempt to get a larger van which proved fruitless. Needless to say this ruined our last night in that beautiful city because they took so much time it was to late to do anything else. We received your refund but quite honestly some kind of good will gesture would have been nice. Even a voucher for another cruise, losing our last night was a bummer.
Last but not least would we go again. Yes with pleasure it was overall a wonderful experience.
We hope our review has been helpful.
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