Celebrity Millennium Review

Millennium - Western Mediterranean

Review for the Western Mediterranean Cruise on Celebrity Millennium

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Sail Date: Aug 2004

I will start off by saying my wife and I are avid cruisers and have been on 7 cruises (NCL, Carnival, RCCL) and now "X" Celebrity. The ports of call were absolutely excellent. The shore excursions were great (somewhat pricey, but worth it in my opinion).

My one complaint about the excursions is that it was EXTREMELY HOT and the buses used had very weak air conditioning. On one of our excursions in Malta the air conditioning broke down, but they continued the tour. The bus was stifling and we feared the person sitting in front of us was going to pass out. The bus was also EXTREMELY cramped with almost no leg room. The entire tour was a bus tour so we had no choice but to sit on the bus and endure the heat. At the various photo stops everyone rushed to get off to get some fresh air. It was better outside in the 96 degree weather than it was on the bus. We complained to the tour guide and driver, but were told only that they had put in a call to their office, but no one was available.

When we arrived back on the ship we filed a formal complaint with the shore excursions desk and were given a form to fill out. Several people did the same in filling out the form. We were told that we would be contacted by 8:30 pm on the last night of the cruise because they had to contact the main office in Miami. True to their word, at 8:34 pm on the last night a paper was slipped under out door stating that they would give a 25% refund for the inconvenience. I wasn't completely satisfied, but at least they made an effort. During the morning of disembarkation the final bill was slipped under our door and we noticed that the amount for the tour refund WAS NOT reflected on our bill. I told my wife that perhaps the final bill was printed before our refund was processed. Sure enough, our bill had been printed at 1pm the previous day and we received notice of our refund at 8:34pm. I thought nothing of it, but when we got home we noticed that the refund was never given to us AND they screwed up the final bill because what they charged my credit card was NOT what was reflected on my final bill. I am working to get this rectified.

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