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We chose this in order to see the Southern states of USA .We are experienced cruisers .The moment we set foot on this boat we knew it was not going to be very good.The boat smells musty and damp .When we were shoen the cabin I wanted to leave .We had Suite 509 .It was shabby,depressing ,dark and poorly equipped .We tried to change but the boat was full . The experience in the dining room the first evening confirmed our thoughts .The maitred Oscar told us we had assigned seating on a big table when in fact we had booked a table for two .He insisted we hadn’t and said that there was nothing he could do and suggested we changed to early dinner to get a table for two .We went to the pursers desk,complained and amazingly a table for two appeared .The dining experience was poor .Poor quality food,poorly presented,always cold the worst we have experienced in 25 years of cruising on all kinds of boats and ships .Information on disembarking was incorrect and cost us 20 dollars for a transfer to a hotel we didn’t want when we were told there were no taxis allowed in the port on that day .This was utter rubbish as we saw lots of people getting taxis from the port .A very expensive,disappointing experience .We do not recommend it .Better to drive the route and stay in some of the amazing plantation houses .

Overpriced, poor quality

American Queen Cruise Review by Barnet Bob

7 people found this helpful
Trip Details
We chose this in order to see the Southern states of USA .We are experienced cruisers .The moment we set foot on this boat we knew it was not going to be very good.The boat smells musty and damp .When we were shoen the cabin I wanted to leave .We had Suite 509 .It was shabby,depressing ,dark and poorly equipped .We tried to change but the boat was full .

The experience in the dining room the first evening confirmed our thoughts .The maitred Oscar told us we had assigned seating on a big table when in fact we had booked a table for two .He insisted we hadn’t and said that there was nothing he could do and suggested we changed to early dinner to get a table for two .We went to the pursers desk,complained and amazingly a table for two appeared .The dining experience was poor .Poor quality food,poorly presented,always cold the worst we have experienced in 25 years of cruising on all kinds of boats and ships .Information on disembarking was incorrect and cost us 20 dollars for a transfer to a hotel we didn’t want when we were told there were no taxis allowed in the port on that day .This was utter rubbish as we saw lots of people getting taxis from the port .A very expensive,disappointing experience .We do not recommend it .Better to drive the route and stay in some of the amazing plantation houses .
Guest Experience Manager, Guest Relations Manager has responded
Dear Mr. Barnet, It is extremely unusual to hear comments such as yours. At American Queen Steamboat Company, we strive to deliver a river cruise experience that exceeds all expectations. We sincerely apologize for your unmet expectations and would like to have the opportunity to discuss this with you. Please contact us at guestrelations@aqsc.com. Sincerely, Guest Relations Manager
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
Barnet Bob’s Full Rating Summary
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Cabin Review

Cabin 508
Dingy,dark,shabby and very depressing .Needs refurbishing completely .Furniture all scratched,drawers didn’t open properly ,I didn’t unpack because the drawers were so rough inside my clothes would have all been snagged .Safe didn’t work properly took 3-7 goes to open it .Toiket brush in holder disgusting and dirty .Water was brown and when running bath or shower dirt came out of the taps .