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Never tried river cruising before as previously Ocean and Sea cruises. Route looked like it would have good trips available. Started badly as we were not informed of river level problems until we arrived at Budapest airport, whilst majority of other guests were notified and offered alternatives 2 to 3 days earlier. Had to stay at 2 Hilton hotels in Budapest and Vienna and take coach to ship in Germany. Cabins were good and had all amenities expected. Evening entertainment on board was poor and a great disappointment compared to Ocean/Sea cruises. Dining was average - no wow factor to food but waiter service and drinks service was slow and lacked any real attempt to impress the guests, and occasionally rude. Worst part was the cabin steward not knocking on our door and walking straight in whilst we were getting ready for dinner. My wife was in her underwear and was very embarrassed. Trips were generally very good at each docking and the dinner cruise in Budapest and Orchestral concert show in Vienna were great highlights. Gym was limited due to space and had 2 machines and a mat. We met many new friends on the cruise from the UK, Australia and Tasmania. Embarkation was efficient and well handled. Overall we were very disappointed with the cruise as the large cost was not reflected in the service we received.

Poor service

Travelmarvel Sapphire Cruise Review by Yorkshire senior cruisers

4 people found this helpful
Trip Details
  • Sail Date: September 2018
  • Destination: Europe
Never tried river cruising before as previously Ocean and Sea cruises.

Route looked like it would have good trips available.

Started badly as we were not informed of river level problems until we arrived at Budapest airport, whilst majority of other guests were notified and offered alternatives 2 to 3 days earlier.

Had to stay at 2 Hilton hotels in Budapest and Vienna and take coach to ship in Germany.

Cabins were good and had all amenities expected.

Evening entertainment on board was poor and a great disappointment compared to Ocean/Sea cruises.

Dining was average - no wow factor to food but waiter service and drinks service was slow and lacked any real attempt to impress the guests, and occasionally rude.

Worst part was the cabin steward not knocking on our door and walking straight in whilst we were getting ready for dinner. My wife was in her underwear and was very embarrassed.

Trips were generally very good at each docking and the dinner cruise in Budapest and Orchestral concert show in Vienna were great highlights.

Gym was limited due to space and had 2 machines and a mat.

We met many new friends on the cruise from the UK, Australia and Tasmania.

Embarkation was efficient and well handled.

Overall we were very disappointed with the cruise as the large cost was not reflected in the service we received.
Yorkshire senior cruisers’s Full Rating Summary
Enrichment Activities
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Dining
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