Scenic Amber Review

They could have told us there was no water in the Rhine

Review for Europe Cruise on Scenic Amber
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cmittman
2-5 Cruises • Age 80s

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Sail Date: Oct 2018

Chose this trip because of superb reputation of the company. Were we wrong! Has the company been sold to a low price, cut the corners outfit?

We were to sail from Bern to Amsterdam. They knew weeks in advance that the river was low and much of the trip would be by bus. TELL US AND LET US CHOOSE TO CANCEL. No, we learned the day before departure that there was a problem and the extent of the problem was only leaked out by the cruise director on a day to day basis. In apologizing she said they only discovered the problem 2 days before departure. THIS WAS A LIE. We encountered other passengers from competing vessels who were notified weeks in advance and given an opportunity to cancel for a full refund.

I won't go into details of the itinerary--mostly traveled by bus. We missed staying in 5 scheduled ports, excursions were cut short because we had to be bused long distances and several excursions were not done at all. We had to pack-up midway and transfer to another vessel downstream. We had paid for and were in a deluxe suite on the first ship but in the new ship we were put into a smaller cabin. THE DOOR SIGN HAD BEEN CHANGED TO APPEAR TO BE A BETTER CLASS CABIN.. When confronted the staff had to admit that the new vessel had fewer deluxe suites and so some passengers had to be downgraded.

Cabin Review

Cabin Called Deluxe Suite but wasn't

Embarked on other ship, the Scenic jewel but had to switch because of low water level in Rhine. Paid for a Deluxe Suite and had one on first ship. On transfer to Scenic Opal we were downgraded one class. They tried to conceal that fact including by PUTTING DELUXE SIGN ON DOOR. The company has admitted downgrade and refunded the proper amount of money due to us after we had to put in a request to them.

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