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Le Soleal Review

-- / 5.0
Editor Rating
75 reviews
1 Award

Ponant Pathetic Arctic Cruise August 2018

Review for Le Soleal to the Arctic
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6-10 Cruises • Age 60s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Aug 2018

Totally agree with Baloghpj. We also were on the Ponant Cruise that left from Kangerlussuaq to cruise the Northwest Passage on August 2018. He forgot to mention the debacle with the luggage on the flight from Paris from Copenhagen. We were all jammed into a Fokker 100 - after we boarded, the pilot realised that the plane could not hold all the luggage so it was put into three toilets and the few spare seats that were available - leaving one toilet between us all. This is how our “luxury” trip started. The flight back to Seattle wasn’t much better. We have looked at ice charts since we have returned and believe that Ponant should “reasonably” have known that the passage was blocked before we left. Also a lot of the passengers had either toured Greenland before or another Arctic/Antarctic area and weren’t interested in staying on the cruise to cruise the coastline of a country we had just left. When asked if they could disembark in Pond Inlet (where we had just left from) the Captain was very firm in his ruling that no passengers could leave the cruise till the final date of the cruise. We found the cabin staff and the various “ice specialists” (wildlife/history/geologists ect) employed by Ponant for the cruise to be good and they tried their best under difficult circumstances. However the management of Ponant is abysmal. We got the list of what we needed for the cruise when we boarded the plane for Paris! Spent a lot of time in Paris trying to find mosquitoe nets! Also we feel the cruise was overbooked - it was hard to find a spare seat on the 6th floor restaurant. The maître d would turn a blind eye to ppl wandering around with their trays trying to find a seat! There are a lot of angry, upset passengers who paid a lot of money to cruise the Northwest Passage. Ponant’s offer of a 20% discount on a cruise line that none of the passengers want to cruise with again is pathetic! If you are thinking of cruising with Ponant - think again.

Cabin Review

Adequate- a little small. We booked a deluxe on the 6th floor.

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