I chose this cruise mainly because of the ship, and was super excited to have both Deluxe Owner's Suites and 1 Two Bedroom Family Villa booked for me and a group of family members. The Haven boasts so much to offer, and the look and feel of the entire Haven complex was done up nicely. Friendly staff, decent food, and extra perks that would make any cruise great.
The problems we encountered were not only surprising, but absolutely ridiculous.
First, embarkation was a nightmare.... Disorderly, people cutting the line, and no real staff (NCL or otherwise) to see that things ran smoothly. Trying to find The Haven check-in once you got through security wasn't exactly easy either. It basically is set just to the side of the main check-in where everyone else is crowding around trying to get to.
Secondly, to my surprise, smokers are given an area on Deck 19 Starboard side (right over one of our Suites, and right near the most crowded Haven Outdoor Hot tub). I think it's absolutely ludicrous that I forked out thousands of dollars to be in a more secluded area that is supposed to be nicer and more posh than the rest of the ship, only to be subjected to the nasty, gross, aggravating stench of cigarette smoke. It's completely frustrating that non-smokers really have no rights on cruise ships. Sure, we can go to non-smoking areas, but I paid more money to be in this area, and it was completely frustrating. The Haven should be 100% smoke-free. If you wanna go kill yourself with this bad habit, go do it somewhere else.
Additionally, some of The Haven passengers thought that The Haven Courtyard was the perfect spot for "drop-off unsupervised daycare". Kids were running around screaming, jumping in the hot tub, and parents were nowhere to be found. NCL should do a much better job of making sure this area doesn't turn into a free for all for moronic people who think that they're the only ones on the ship and can do whatever they please.
Lastly, the dress code for specialty restaurants was not enforced on a consistent basis. No hats, no jeans, no shorts? It depends where you tried to dine. We dined at a specialty restaurant every night, and each night we saw people not adhering to the dress code. When we finally decided on the last night to go to Le Bistro in casual shorts and polos we were immediately turned away. What a joke!
All in all, I will rethink my next cruise because of NCL's big misses...
The DOS was nice, but don't forget that Deck 19 is right above and when the crew start moving deck chairs and tables around at 3AM to power wash the deck YOU WILL HEAR EVERY BIT OF IT....
Not sure what the safari part was...just driving around in really bad neighborhoods....View All undefined undefined Reviews