What a marvelous start, all of the crew treated us as long term good friends, right from the Captain to the room staff. Our Cruise Director Ms. Barbara Bocz proved to be the number one person to handle all requests , solve any problems and in doing so, made us all happy to be onboard! The accommodations, meals, staff services in all areas far exceeded any preconceived expectations.
It’s impossible to mention all the staff by name but we do wish to make special comments on the extra efforts made by Lucas, head of dining and two fantastic young ladies Beden and Mimi who were wonderfully enthusiastic and full of fun in making our meals a every enjoyable experience.
Charlotte our room (233) daily basis attendant looked after our accommodations expertly and in very friendly manner .
News of the required transfer to the second ship came because of river water levels , Barbara stepped up here, professionally handling all customers concerns whether staying with the cruise or going on by bus. Those that took the remainder of the trip by bus were totally refunded the days they missed on the ship and were provided hotels, transportation and food on behalf of Avalon!!
We decided to stay with the cruise and received a cash compensation for our trouble.
Our Cruise Director Barbara stayed on the Visionary which was fantastic!!
We did have a fantastic time on the cruise and look forward to doing it again!
Excellent room with great storage space, wonderful full bath, loved the large sliding window to our French balconey!