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I chose this cruise for it's itinerary, and because I'd heard and read only positive reviews. While the cabin, cabin steward and ports of call were all great, those aspects of the cruise were overshadowed by the bad food. The buffet lacked any variety or pizazz, and everything tasted bland or bad. The main dining rooms also carried bland or downright spoiled food, as did the specialty dining restaurants. We were served spoiled, canned crab (crab cakes), mussels that were inedible and bread/rolls/croissants that literally turned to dust when touched. While some of the staff expressed concern (most were laissez-faire about it) it was obvious they weren't empowered to do anything about it. The on-board internet was also bad; very low bandwidth made it unusable. The on-board entertainment was mediocre at best (wouldn't pass the first test of American Idol!). This was our first, and sadly our last Norwegian cruise.

Terrible Food!

Norwegian Gem Cruise Review by accorl

1 person found this helpful
Trip Details
  • Sail Date: October 2018
  • Destination: Canada & New England
  • Cabin Type: Aft-Facing Mini-Suite with Balcony
I chose this cruise for it's itinerary, and because I'd heard and read only positive reviews. While the cabin, cabin steward and ports of call were all great, those aspects of the cruise were overshadowed by the bad food. The buffet lacked any variety or pizazz, and everything tasted bland or bad. The main dining rooms also carried bland or downright spoiled food, as did the specialty dining restaurants. We were served spoiled, canned crab (crab cakes), mussels that were inedible and bread/rolls/croissants that literally turned to dust when touched. While some of the staff expressed concern (most were laissez-faire about it) it was obvious they weren't empowered to do anything about it. The on-board internet was also bad; very low bandwidth made it unusable. The on-board entertainment was mediocre at best (wouldn't pass the first test of American Idol!). This was our first, and sadly our last Norwegian cruise.
accorl’s Full Rating Summary
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Cabin Review

Aft-Facing Mini-Suite with Balcony
Cabin M1 15611
Great layout; very functional and plenty of storage space.
Deck 11 Inside Cabins, Suite Cabins