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We have cruised with Carnival many times and always had a great time and wonderful staff. This cruise turned out to be the worst! Our water was so hot in the morning you could not stand under the water, the faucet also had hot water only in the morning. If you wanted to safely take a shower you had to do it at night. The plumber came to our room twice and since it was later in the day, the water was fine so Carnival records show issue resolved.....not! Several Guest Service employees were very rude when you talked with them. One morning went to dining room for breakfast and service was bad and had to wait 90 minutes for our breakfast. For a ship just coming out of dry dock there were more maintenance people “fixing” numerous broken things/equipment than I had ever seen on previous cruises. The saving grace was the Cruise Director, our wait staff in the dining room for dinner, our Room Steward, the people in the Fine Jewelry Fun Shop and the employees of Park West Gallery. Yes, we were the cruise that got stuck in San Juan and therefore did not get to go to Grand Turk....the panel exploding on the Serenity Deck was to blame and totally unforeseen. However, carnival only offered $50.00 per per plus port fees of approximately $15.00 for compensation for missing Grand Turks.....don't feel that was fair compensation especially for what was paid for the cruise. Now I see the cruise after us had further issues with the ship listing on the first night out....another electrical/mechanical issue. Wi-fi and Hub chat down majority of cruise. Carnival is reimbursing me for that.

Problems onboard ship

Carnival Sunshine Cruise Review by Jpaulman

Trip Details
We have cruised with Carnival many times and always had a great time and wonderful staff. This cruise turned out to be the worst! Our water was so hot in the morning you could not stand under the water, the faucet also had hot water only in the morning. If you wanted to safely take a shower you had to do it at night. The plumber came to our room twice and since it was later in the day, the water was fine so Carnival records show issue resolved.....not! Several Guest Service employees were very rude when you talked with them. One morning went to dining room for breakfast and service was bad and had to wait 90 minutes for our breakfast. For a ship just coming out of dry dock there were more maintenance people “fixing” numerous broken things/equipment than I had ever seen on previous cruises. The saving grace was the Cruise Director, our wait staff in the dining room for dinner, our Room Steward, the people in the Fine Jewelry Fun Shop and the employees of Park West Gallery. Yes, we were the cruise that got stuck in San Juan and therefore did not get to go to Grand Turk....the panel exploding on the Serenity Deck was to blame and totally unforeseen. However, carnival only offered $50.00 per per plus port fees of approximately $15.00 for compensation for missing Grand Turks.....don't feel that was fair compensation especially for what was paid for the cruise. Now I see the cruise after us had further issues with the ship listing on the first night out....another electrical/mechanical issue. Wi-fi and Hub chat down majority of cruise. Carnival is reimbursing me for that.
Jpaulman’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Service
Onboard Experience

Cabin Review

Balcony
Cabin 8D 7319
Cabin was good however had issues with shower being too hot in morning. Room staff was great trying to get fixed.
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews