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MSC Poesia Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
502 Reviews

Unpleasant Racist Staff

MSC Poesia Cruise Review by msc dont do it

8 people found this helpful
Trip Details
  • Sail Date: Jul 2018
  • Destination: the Mediterranean

We have done Celebrity and P&O before. Enjoyed both of them.

We took two cabins as our 4 children were joining us. food was OK. Dubrovnik, Venice , Mykanos were good destinations, Sarande not worth getting off the boat for - dirty, full of beggars. Entertainment was comedically bad but became repetitive.Their musical version of Red Riding Hood consisted of lots of thrusting of sparkly codpieces.

Truly awful experience with an aggressive vibe from several members of staff while on board. Many ignorant, many rude, a few stood out as very pleasant. Many could not communicate in English. One member of staff explained they were so short staffed they would bring mechanical labourers from below decks to work as wine waiters in the restaurant. Shambolic

Main issue was early on the holiday overhearing the Photographic department manager make a racist comment in italian targeted at my two sons as they passed him.

I challenged him and was given a weak denial. I advised him I would contact his manager. I did this the following morning. A half baked investigation took place and customer services told me he had provided them with a (totally different) explanation that they had decided to accept. Shame no-one bothered to check the CCTV. Contacted Customer services when back in the UK - only contactable by email.You will then receive an email by return telling you that that customer services will try to get back to within 28 days,,,,,Yes that's right 28 Days. Customer services repeated the vague conclusions given previously. Received the same 28 day email when I contacted them again. I was offered a discount if I booked another cruise

I wouldn't propose to tell you how to spend your money. I would not go back if it was free.

Despite the most unpleasant experience I ever had on a holiday I have tried to rate cabin/ dining etc as fairly as I could

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msc dont do it
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