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We chose this cruise because the reviews were good and we like to cruise but have only done ocean cruises with Princess Cruise Lines. On this “cruise” we spent a lot of time on busses being transferred from one boat to another, which meant we had to waste time packing and unpacking multiple times. The people on board wouldn’t tell us if or when we would have to jump ships again until after dinner the night before the swap, and we had to have our luggage outside our cabin by 07:00 the next morning, so that evening and morning were wasted packing and traveling by bus to the next boat. The cabins were all fine, although the last boat was kind of dated, the service personnel were attentive and seemed to know their jobs, but the food was mediocre. They spent WAY too much time TELLING us what a great time we were going to have, and wasting our touring time in the process, after all, all of that information was in the bulletin they left in our cabin each evening. This cruise was VERY EXPENSIVE, about $15,000 for two including airfare from the USA and pre and post extensions in Amsterdam and Prague respectively. Changing ships so often took a lot of time out of our vacation, so much time that we only had about 4 hours in Budapest, when we were supposed to have two days. The low water in the rivers wasn’t Viking’s fault, but they KNEW the problem in advance and SHOULD have given us the facts and the option to reschedule to a time when we could actually DO the expensive tour we paid for, but they didn’t! Viking wouldn’t even be honest with us about when and how many ship changes we would have to make! We spoke with customers of other companies and they were given a full refund and sent home, I would have liked that option, but Viking never brought it up, and when asked directly, wouldn’t answer the question.

We were moved to four different boats

Viking Mimir Cruise Review by Jmicman

7 people found this helpful
Trip Details
  • Sail Date: October 2018
  • Destination: Europe River
  • Cabin Type: French Balcony
We chose this cruise because the reviews were good and we like to cruise but have only done ocean cruises with Princess Cruise Lines. On this “cruise” we spent a lot of time on busses being transferred from one boat to another, which meant we had to waste time packing and unpacking multiple times.

The people on board wouldn’t tell us if or when we would have to jump ships again until after dinner the night before the swap, and we had to have our luggage outside our cabin by 07:00 the next morning, so that evening and morning were wasted packing and traveling by bus to the next boat. The cabins were all fine, although the last boat was kind of dated, the service personnel were attentive and seemed to know their jobs, but the food was mediocre. They spent WAY too much time TELLING us what a great time we were going to have, and wasting our touring time in the process, after all, all of that information was in the bulletin they left in our cabin each evening. This cruise was VERY EXPENSIVE, about $15,000 for two including airfare from the USA and pre and post extensions in Amsterdam and Prague respectively. Changing ships so often took a lot of time out of our vacation, so much time that we only had about 4 hours in Budapest, when we were supposed to have two days. The low water in the rivers wasn’t Viking’s fault, but they KNEW the problem in advance and SHOULD have given us the facts and the option to reschedule to a time when we could actually DO the expensive tour we paid for, but they didn’t!

Viking wouldn’t even be honest with us about when and how many ship changes we would have to make!

We spoke with customers of other companies and they were given a full refund and sent home, I would have liked that option, but Viking never brought it up, and when asked directly, wouldn’t answer the question.
Viking Cruises, Community Team has responded
Thank you, Jmicman, for taking the time to share your recent Viking experience with the cruising community. We recognize that you are one of the many affected by the itinerary changes implemented in response to the historically low waters that plagued Europe this year. Though Viking makes every effort to preserve the original program, we understand that the resulting deviations may fall below some guests’ expectations. All journey adjustments are made with our passengers’ best interests in mind, and accordingly we are committed to collecting and understanding all resulting feedback so that we may grow and enhance our product for more enjoyable future experiences. Your constructive comments have been recorded for review by our Executive Team, however should you like to share more we would be happy to continue the discussion at TellUs@vikingcruises.com. Thank you, and have a wonderful day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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