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We chose this cruise because we were drawn to the newness of the ship and a chance to do an 8 day vacation. The ship and its physical features were clean and fresh. From towels, linens and furnishings, it was very nice. The service was excellant throughout the ship. The dining staff continually sought a “10” rating and with only one minor issue, they worked hard to succeed. The current gimmick is that service personnel attempt to address guests by their first name in an effort to personalize the dining service. Due to the design of specialty restaurants including outdoor seating, the promenade deck offers many comfy chairs and couches that are available when the restaurants are not open. Embarkation was very easy and soon found our bags inside our room - or that could have been a necessity based on very narrow hallways. Some of the individual musical acts were delightful. However, there is no ‘big’ show on this ship. There were Purell dispensing machines near food service areas and several extremely innovative hand washing stations. The staff and signage placed absolutely no emphasis on hand sanitation at any of the food service areas including the private restaurants. This was particularly disappointing as we have seen exceptional efforts made on other cruise brands. While we are not gourmets or foodies, having been on Carnival cruises we felt we had our food expectations set appropriately low. In spite of the shiny brand new ship and the staff working very hard to be personable, the food was consistently poor/bad. The dining room worked very hard to serve us, but the food was of poor quality. The Lido Marketplace has two main dininroom areas with four serving areas, each of which had identical offering. You were able to see the same huge bowl of rice and mysterious Hot dishes - four times. Oddly shaped carving station ‘meats’ were exceptionally unappetizing. The basic salad ingredients were available, however the salad dressing was thin with little to no flavor and was served in tall plastic pouring pitchers, which naturally were completely covered with oily handprints. The primary dessert offering in the Lido was a variety of very attractively decorated cakes. The lack of flavor and texture was evident by an incredible volume of wasted, uneaten cake slices. The real gut turner was the horribly unsanitary cake cutting procedure. There were tall water filled cylinders full of cake and icing sludge being used to rinse the utensils between slices. This resulted in you receiving a wet drippy slice of cake. CertInly not moist cake. As for the private branded food offerings, the Guy Fiery burger station served the best cheeseburger afloat. The Pig & Anchor barbecue, a bar restaurant, offered the best authentic beef, pork, chicken barbecue. In our opinion. The best food on the ship, except for the best cheeseburgers afloat. We were delighted to find the highly attractive Cherry Top candy store only to be disappointed in stale candy and tasteless watery ice cream. How can such a new ship serve stale candy ?

Overall: Disappointing

Carnival Horizon Cruise Review by KKM504

Trip Details
We chose this cruise because we were drawn to the newness of the ship and a chance to do an 8 day vacation.

The ship and its physical features were clean and fresh. From towels, linens and furnishings, it was very nice. The service was excellant throughout the ship. The dining staff continually sought a “10” rating and with only one minor issue, they worked hard to succeed. The current gimmick is that service personnel attempt to address guests by their first name in an effort to personalize the dining service. Due to the design of specialty restaurants including outdoor seating, the promenade deck offers many comfy chairs and couches that are available when the restaurants are not open. Embarkation was very easy and soon found our bags inside our room - or that could have been a necessity based on very narrow hallways. Some of the individual musical acts were delightful. However, there is no ‘big’ show on this ship.

There were Purell dispensing machines near food service areas and several extremely innovative hand washing stations. The staff and signage placed absolutely no emphasis on hand sanitation at any of the food service areas including the private restaurants. This was particularly disappointing as we have seen exceptional efforts made on other cruise brands.

While we are not gourmets or foodies, having been on Carnival cruises we felt we had our food expectations set appropriately low. In spite of the shiny brand new ship and the staff working very hard to be personable, the food was consistently poor/bad. The dining room worked very hard to serve us, but the food was of poor quality. The Lido Marketplace has two main dininroom areas with four serving areas, each of which had identical offering. You were able to see the same huge bowl of rice and mysterious Hot dishes - four times. Oddly shaped carving station ‘meats’ were exceptionally unappetizing. The basic salad ingredients were available, however the salad dressing was thin with little to no flavor and was served in tall plastic pouring pitchers, which naturally were completely covered with oily handprints. The primary dessert offering in the Lido was a variety of very attractively decorated cakes. The lack of flavor and texture was evident by an incredible volume of wasted, uneaten cake slices. The real gut turner was the horribly unsanitary cake cutting procedure. There were tall water filled cylinders full of cake and icing sludge being used to rinse the utensils between slices. This resulted in you receiving a wet drippy slice of cake. CertInly not moist cake.

As for the private branded food offerings, the Guy Fiery burger station served the best cheeseburger afloat. The Pig & Anchor barbecue, a bar restaurant, offered the best authentic beef, pork, chicken barbecue. In our opinion. The best food on the ship, except for the best cheeseburgers afloat.

We were delighted to find the highly attractive Cherry Top candy store only to be disappointed in stale candy and tasteless watery ice cream. How can such a new ship serve stale candy ?
KKM504’s Full Rating Summary
Enrichment Activities
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Cabin Review

Interior
Cabin 4H 6374
We liked our cabin very much. The only thing that could have made it better was a light in or near the large closet.
Lido Deck Inside Cabins, Balcony Cabins