Ventura Cruise Review by alginon
- Sail Date: September 2018
- Destination: Mediterranean
We have been on several P+O cruises before and was always reasonably satisfied but this one was bad from start to finish.
We missed three ports out of the seven scheduled stops and had only half a day instead of a full day in Zante, I appreciate that the weather was bad but my complaint is that P+O didn't tell us untill onboard and at the very last minute, plus inspite of the very substanial and additional savings they must have made, offered only a glass of wine as compensation stating repeatedly that we had signed their terms and conditions and health and safety as excuses.
When I say their standards have dropped I really do mean it, this was very expensive cruise by P+O standards and we were expecting a little bit more than usual but almost emediately we could see the changes and shortfalls.
1 Large flying/crawling insects all over the ship
2 Dirty and greasey tide marks around the pools
3 Slashed seating and stained dining chairs
4 No cushions on the outside wicker chairs or glass tops on wicker tables
5 Theadbare carpets in various areas
6 No proper wine waiter / waiter service at meal times was well below previous standards
7 Dirty smelly cigarette/ash bins in smoking areas
8 Room service now charged for
Plus many more
We have comlained to P+O has did many more of the passengers but apart from a standard acknowledgement we havent had any other reply.
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