It included a taste of Cuba It was our first cruise with Holland America previously with Princess Celebrity Seabourne and Silverseas Having read the reviews with cruise critic we were a bit reluctant to book but it was only cruise in the time frame that included Cuba To start checking was easy no lines or wait Our Neptune cabin was ready on boarding Veendam is an old ship showing some signs of wear but quiet charming in a traditional manner. There is definitely a problem with the elevators going from being readily available some times to not at all. Dining well again a little mixed Lido and main restaurant pretty average but we found the Pinnacle grill outstanding great food choices and excellent staff. Well worth the $35 charge We dined in the Thomas Keller restaurant on Seabourne last year and put Pinnacle way ahead. Entertainment while lots of choices throughout the ship not outstanding but very acceptable Our biggest problem on the cruise was our Neptune Suite The suite itself outstanding but the antiquated air conditioning a total disaster I did note a number of cruise critic reviews about this but if you are a light sleeper do not book a Neptune suite.. To be fair to Hollan America they offered me the use of a quieter suite to sleep in Still not the ideal situation after paying so much money I could find no problem at all with staff in any part of the ship all very helpful and professional. Tours we on were fine some of the buses quiet old but expect that in the Caribbean.