We have been 9n loads of cruises and cruise lines but our first with Celebrity.
We booked aqua class and premium drinks package and paid near £3,000 each. However as soon as we were onboard constantly bombarded with having to spend more. Everything about this company is trying to make more money out of the passengers. We expected to have some sales pitches but you need to be careful as there are hidden cost. Charged us $11 dollars for a bottle of water when we were told it's free. Constantly at reception quiering our onboard account as kept getting charged for item which were already included in our package.
Staff were exceptional especially in the blue restaurant. However when we ventured into the future cruises and asked if they do cruises with less sea days we were told quite rudely we are not going to get anything like that as the company needs to make money so cant when everyone is off. The man was extremely unhelpful so we ended up walking out telling him to work on his sales pitch a bit more!!
Everything shuts at 1am (most nights even before that)
Food always cold in the buffet but on port days no other place to eat so had to put up with it. Sea days had other places to eat but you had to pay pay pay!!
to add insult to injury we find out that the vast amount of Americans onboard paid less than half of what we did for the same cruise. Thank you Celebrity but NEVER AGAIN.
Very nice. Cleaned each day. Excellent shower although a little small to comfortably be able to move around in. Bed very uncomfortable and pillows way to small in size for the size of the bed. No extra pillows in room. Cabin stuard was excellent.
On the last day we stripped the bed so to help our cabin stuard (as we always do) wish we didn't as by doing so we then saw the disgusting state of the mattress we had been sleeping on!