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We booked this cruise because we were very pleased with prior cruise and seeing the Western Mediterranean had always been a dream. The service and food on the ship was excellent, definitely 10 out of 10. The food was excellent in all locations and wait staff in the dining room, the buffet, and the restaurants was friendly, knowledgeable, courteous, and accommodating. Clients had an option of eating only with your party or joining others and there was never a wait. Our cabin "minder" was also excellent. The entertainment was good, though we didn't really take advantage of many options. We were very disappointed in the shore excursions, as were many people that we found complaining about them on the excursions and at meals. As one person said, "the treatment of the ship is rated at the top, but the excursions are rated at the bottom" The problems included a guide in Aix en Provence who spoke for over an hour on the bus in a monotone nonstop about the ancient history of the area; when walking around she had no microphone, looked ahead kept walking and talking; Another guide in Florence who pushed specific restaurant and tour, neither of which was not actually prepared for us. The worst however was the Roman guide, Massimino, who was rude, ignored someone who became ill, and ignored requests from clients. When bringing our concerns at the Shore Excursion desk onboard, received very poor response. I advise going on Cruise Critic or TripAdvisor to find other shore excursions.

Excellent review on ship 10/10. Terrible review of most excursions 3/10

Celebrity Eclipse Cruise Review by sue4031

2 people found this helpful
Trip Details
We booked this cruise because we were very pleased with prior cruise and seeing the Western Mediterranean had always been a dream.

The service and food on the ship was excellent, definitely 10 out of 10. The food was excellent in all locations and wait staff in the dining room, the buffet, and the restaurants was friendly, knowledgeable, courteous, and accommodating. Clients had an option of eating only with your party or joining others and there was never a wait. Our cabin "minder" was also excellent. The entertainment was good, though we didn't really take advantage of many options.

We were very disappointed in the shore excursions, as were many people that we found complaining about them on the excursions and at meals. As one person said, "the treatment of the ship is rated at the top, but the excursions are rated at the bottom"

The problems included a guide in Aix en Provence who spoke for over an hour on the bus in a monotone nonstop about the ancient history of the area; when walking around she had no microphone, looked ahead kept walking and talking; Another guide in Florence who pushed specific restaurant and tour, neither of which was not actually prepared for us. The worst however was the Roman guide, Massimino, who was rude, ignored someone who became ill, and ignored requests from clients. When bringing our concerns at the Shore Excursion desk onboard, received very poor response. I advise going on Cruise Critic or TripAdvisor to find other shore excursions.
sue4031’s Full Rating Summary
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