Silver Wind Review

5.0 / 5.0
197 reviews

A terrible experience

Review for Canada & New England Cruise on Silver Wind
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10+ Cruises • Age 80s

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Value for Money
Public Rooms

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Sail Date: Oct 2018
Cabin: Veranda Suite

We selected this cruise line because of its purported luxury features, the ports of call and the timing to see the fall colors. To start this is a very dated ship and the accommodations were anything but grand. The air conditioning did not work for the first two days, the live TV programming never worked, the door to our veranda was next to impossible to close and once the ship did get moving the door would pop open on its own (that got repaired), but we still had a whistling noise caused by the wind blowing past the door seals, the cabin floor got flooded one night during rough seas, our bathroom floor had to be repaired because of damaged (chipped) floor marble, we did had to climb into a bath tub to take a shower (kind of hard for old folks in bouncy seas), and a very indifferent customer relations desk. Our cabin was in forward part of the ship and ever time the side thrusters were employed our cabin vibrated and shook with a equal commensurate noise, kind of annoying when you are trying to sleep.

But worse of all was a 4 day delay in our departure out of Montreal, which the captain insisted was because of the local port authorities, and kept promising false start times that never occurred and each day there were barges or maintenance devices attached to the ship. On the fourth day we were allowed to leave port with a tug boat shadowing us all the down the St. Lawrence River to Quebec. Due to all the mechanical problems/delays, that were never admitted to us, we lost three ports of call that we were really looking forward visiting plus some day time scenic viewing. Silver Seas did make an adjustment of 30% of our base cruse cost to make up for this loss but - - - -.

We had two days of rough seas, that happens when you cruise, but in addition to the bouncing we had a loud metal on metal banging that seemed to come from the hull of the ship which kept us awake a couple of nights.

Cabin Review

Veranda Suite

Cabin VR

Very dated. The bathroom was in poor condition, with a step=in bath tub shower, the TV did not work properly, the air conditioner did not work to start, the veranda door, was an ongoing problem, and the wind blew past the veranda door making a whistling noise.

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