This particular cruise was an absolute failure in terms of delivering on any of the marketing made on their website or in their expensive shiny brochures and I do not think I will ever sail on Silversea again. Where to start? First of all, we are well experienced as cruisers, and as travelers, have refined palates and are all lovers of fine wines...so we did have a standard of expectations here, mostly as set by Silversea themselves on the website, in their brochures etc. We really did have the expectation that this would be a really high end cruise with superb food, wine and service.
First of all our "personalized Butler service". Our butler showed up in the suite to say hello (our wonderful service attendant was there however with his excellent smile and unfailing good nature) at least 2 hours after boarding. Informed us he had 15, yes, 15 cabins to service so was busy. Yep, busy. Over 9-10 days he delivered breakfast twice...the second time it arrived stone cold with one rock hard cardboard waffle and cold congealed eggs..and he served it to us! There was no time to get a replacement (needed to join a tour in port) but it was obvious that our order had sat around for a long time before it was picked up. There was a nice soap selection presentation and one evening a small anniversary cake delivered with balloons to our suite, something all cruises do, which was nice.
Our so called luxury mattress was just terrible to sleep on , so uncomfortable and on the day of the LAST NIGHT they informed us they were changing all the mattresses on our deck. We were NOT impressed with their ill timed announcement...they really should have saved the mattress switch for disembarkation day...because we got off this "premium" luxury cruise KNOWING that we slept badly on a mattress in need of change out. Oh, except for one night..thanks.