Sailing from Genoa on a transatlantic that arrived today into Port Miami. Crew is very hardworking and trying to work with what they have.
Biggest issue with this ship is that there is a total lack of leadership and communication. Virtually no announcements when the ship is cleared, inconsistent information regarding ports, transportation and shore excursions. This bred a toxic environment among guests. Often shoving, pushing and swearing in multiple languages. A mess!!!
Food was inconsistent quality and either overly salted ( Chef smokes???) or completely devoid of flavor. Steaks were tough and grisly and inedible.
Servers are rushed and literally grab menus out of your hand when you’ve finished ordering. Be prepared to wait significantly betwee courses especially entrees even when you order immediately after being seated for your seating time.
Best food items on the ship were Pastries and desserts in the dining room, fruit plate in the dining room at breakfast. Eat breakfast in the dining room, lunch in the buffet or off the ship and take your chances on dinner in the dining room.
Daily program was often incorrect. Library was closed for training staff/ crew as they approached the US market for the season. So a 22 day voyage which had over 5 sea days often we couldn’t access he library!
Lounge entertainment was good but theater located entertainment was 35 minutes max and if you like opera you should enjoy this cruise ship. Not the best quality. Dancers might be compared to your local dance classes back home.
22 day transatlantic cruise with many stops in Europe. Once we departed Tenerife satellite TV ended. Daily inquiries netted multiple excuses including we are working on it, we are transitioning to the US version and finally my personal favorite was, madam we can’t posaibly get tv in the Atlantic Ocean. Completely crazy! So NO TV for more than half the cruise including all the sea days making the crossing while
Major breaking news was occurring in he US. No news whatsoever onboard and no compensation via complimentary WiFi time was offered. I appreciate that you don’t go on a cruise to watch TV but having access to news is important on a long voyage. They did offer some free in room movies but did not say they were “ free” until about day 5 without Tv so everyone thought they would be charged for the 8 or so movies offered. None of which were first run!!
Disembarkation at most ports ( Marseille and Bermuda, NY and Miami) were terrible. Virtually NO announcements made. Ship never arrived in time and left NY nearly two hours later than stated but they DID NOT make an announcement re the delay for 45 minutes and then finally sailed away nearly 2 hours after. In Miami at the end of the cruise guest who were told to depart ship at 8:15 spent ONE HOUR STANDING IN THE TERMINAL WAITING FOR THEIR LUGGAGE. Their timing, organization and communication is VERY POOR.
Just remember you get what you pay for and this cruise line that focuses on the European market has much to learn about customer service, communication and hospitality.
Cabin was roomy and had a chair and a table. Shower was nice and large with glass door enclosure.