1. Home
  2. Cruise Reviews
  3. MSC Seaview
This is the firsts time I’ve felt the need to review a cruise ship after almost 10 years, and 20+ cruises. Firstly, the ship is new, massive and very impressive. Well thought out, cabins are a good size (stayed in Aurea Suite 14001) and the onboard app leaves every other cruise lines attempt at such, sorely lacking. Unfortunately, that’s about it in terms of positives. This was our first time with MSC, and unfortunately, I think it will be our last. I understand that every line does things differently, but our experience of RCCL, NCL and Celebrity just makes them more attractive, if somewhat more expensive too. I dislike very long, wordy reviews, so I’ll just bullet point the issues we had below: - as other reviews have stated, almost to a man, the staff were surly, unfriendly and either unwilling or unable to help. A couple were really nice, but a couple were actually very rude. - the Aurea drinks package isn’t worth having. I’ve attached to this review a photo of the drinks menu available on the ship. The items with a star next to them are what is NOT included in the package. Laughable really, and was in fact the first instance of what quickly became apparent as a ‘penny pinching’ culture on the ship - children’s menus are appalling. The main menus offer pretty much the same stuff for kids every night and crazily, the buffets are all closed between 5pm and 7pm every day, which is when most kids would want to eat. The only food available at this time is burgers and pizza. - when we boarded, we had a letter in our suite saying that one of our pre-booked tours had changed and that it would now feature travel on a small boat instead of a coach. We are unable to do this as my youngest son gets really ill on small boats (we know this from bitter experience). When we went to the shore excursions on desk to sort it out, we were told that we couldn’t cancel but could swap to another tour, all of which were more expensive, and we would need to pay the difference. I couldn’t really care less about the extra €50 but I think this is bad form. I asked to speak to the Excursions Manager and was told that she was too busy to see me, so I asked for the Hotel Director and was told that he would not see me, but I could speak to the Guest Services Manager, who essentially did nothing. He sent me a bottle of sparkling wine as an apology, but didn’t correct the issue I had. - prior to sailing we pre-booked a speciality dining package. A bit of advice...don’t! The speciality restaurants are worth doing, but if you book the package in advance, you have to eat from a set menu, which I didn’t see. Perhaps I didn’t look hard enough when booking. In any event, you can eat from the a la carte options in the restaurants but they don’t credit your allowance and make you pay the extra, they just discount any a la carte dishes by 50%. This seems a crazy way to do things to me, but hey ho. - big issue for us was the TV in the suite. It has a really extensive list of films available and they are fairly reasonably priced. However, the entire menu, including some very niche titles (if you know what I mean) is available on the home screen, so your kids can navigate the entire menu. With titles including the word MILF available, I was not impressed that my kids could see the titles, and the accompanying artwork!! - the biggest issue by far however was the entertainment for us. I know this is a truly international cruise line and there were lots of Italians, Germans, Spanish and French amongst our fellow passengers, but the entertainment was very heavy in Italian music, Flamenco dancing and opera. There was one night when a Tina Turner tribute was on, but other than that, we were really let down by the entertainment across the ship. Unfortunately, an amazing ship was not the foundation for an amazing holiday on this occasion. We had actually booked 5 balcony cabins for the same week next year on this ship, to celebrate a 40th birthday in the family, but we have since contacted our travel agent to cancel it. It has cost me a fair bit in cancellation charges, but it’s better than wasting another week. I hope that the above comes across as even handed, and I am sure this ship and experience will suit some people, but as a well travelled family and veterans of the larger ‘American’ lines, it’s not for us. To finish, one of the big pluses people think of with MSC is that it’s relatively cheap compared to Royal Caribbean, NCL and Celebrity, but by the time you upgrade the drinks package, account for all of the extras you have to pay for (bowling, zip line etc) and take into account the really very poor service levels, I’d say it’s actually a lot worse value.

Very impressive ship.....but not a lot else

MSC Seaview Cruise Review by benelder1701

11 people found this helpful
Trip Details
This is the firsts time I’ve felt the need to review a cruise ship after almost 10 years, and 20+ cruises.

Firstly, the ship is new, massive and very impressive. Well thought out, cabins are a good size (stayed in Aurea Suite 14001) and the onboard app leaves every other cruise lines attempt at such, sorely lacking.

Unfortunately, that’s about it in terms of positives. This was our first time with MSC, and unfortunately, I think it will be our last. I understand that every line does things differently, but our experience of RCCL, NCL and Celebrity just makes them more attractive, if somewhat more expensive too.

I dislike very long, wordy reviews, so I’ll just bullet point the issues we had below:

- as other reviews have stated, almost to a man, the staff were surly, unfriendly and either unwilling or unable to help. A couple were really nice, but a couple were actually very rude.

- the Aurea drinks package isn’t worth having. I’ve attached to this review a photo of the drinks menu available on the ship. The items with a star next to them are what is NOT included in the package. Laughable really, and was in fact the first instance of what quickly became apparent as a ‘penny pinching’ culture on the ship

- children’s menus are appalling. The main menus offer pretty much the same stuff for kids every night and crazily, the buffets are all closed between 5pm and 7pm every day, which is when most kids would want to eat. The only food available at this time is burgers and pizza.

- when we boarded, we had a letter in our suite saying that one of our pre-booked tours had changed and that it would now feature travel on a small boat instead of a coach. We are unable to do this as my youngest son gets really ill on small boats (we know this from bitter experience). When we went to the shore excursions on desk to sort it out, we were told that we couldn’t cancel but could swap to another tour, all of which were more expensive, and we would need to pay the difference. I couldn’t really care less about the extra €50 but I think this is bad form. I asked to speak to the Excursions Manager and was told that she was too busy to see me, so I asked for the Hotel Director and was told that he would not see me, but I could speak to the Guest Services Manager, who essentially did nothing. He sent me a bottle of sparkling wine as an apology, but didn’t correct the issue I had.

- prior to sailing we pre-booked a speciality dining package. A bit of advice...don’t! The speciality restaurants are worth doing, but if you book the package in advance, you have to eat from a set menu, which I didn’t see. Perhaps I didn’t look hard enough when booking. In any event, you can eat from the a la carte options in the restaurants but they don’t credit your allowance and make you pay the extra, they just discount any a la carte dishes by 50%. This seems a crazy way to do things to me, but hey ho.

- big issue for us was the TV in the suite. It has a really extensive list of films available and they are fairly reasonably priced. However, the entire menu, including some very niche titles (if you know what I mean) is available on the home screen, so your kids can navigate the entire menu. With titles including the word MILF available, I was not impressed that my kids could see the titles, and the accompanying artwork!!

- the biggest issue by far however was the entertainment for us. I know this is a truly international cruise line and there were lots of Italians, Germans, Spanish and French amongst our fellow passengers, but the entertainment was very heavy in Italian music, Flamenco dancing and opera. There was one night when a Tina Turner tribute was on, but other than that, we were really let down by the entertainment across the ship.

Unfortunately, an amazing ship was not the foundation for an amazing holiday on this occasion. We had actually booked 5 balcony cabins for the same week next year on this ship, to celebrate a 40th birthday in the family, but we have since contacted our travel agent to cancel it. It has cost me a fair bit in cancellation charges, but it’s better than wasting another week.

I hope that the above comes across as even handed, and I am sure this ship and experience will suit some people, but as a well travelled family and veterans of the larger ‘American’ lines, it’s not for us. To finish, one of the big pluses people think of with MSC is that it’s relatively cheap compared to Royal Caribbean, NCL and Celebrity, but by the time you upgrade the drinks package, account for all of the extras you have to pay for (bowling, zip line etc) and take into account the really very poor service levels, I’d say it’s actually a lot worse value.
benelder1701’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages Under 3
Ages 3 to 6
Ages 7 to 9
Ages 10 to 12
Ages 13 to 15
Ages 16+
Service
Onboard Experience
Free Price Drop Alerts
Get MSC Seaview price drops
250,000+ people have entered their email