Good Service, smooth sailing and easy travels was our goal to celebrate my parents 70th anniversary and our mother's 90th birthday. We chose Silver Seas because it claimed smaller, more intimate ships, with a high crew to passenger ratio. In addition, a wheelchair cabin was available, with business class airfare at a lower rate! My sister and I were excited to book this trip for the 4 of us. The cost was high but we wanted our parents to have a first class holiday!!

Unfortunately, even before we got on the ship problems began to occur. Some of the major issues were: 1. A 45 minute plus wait at the airport STANDING at the Silverseas kiosk for the shuttle to arrive. (We were told it was a 5 minute wait). Once the bus did arrive we found that there were 8+ steps up to the seating area of the bus. There is no way my mother who is in a wheelchair could handle 5 steps let alone 8.

2. The wheelchair cabin was not well suited for my mothers disability needs. The counters were curved, the toilet too low and so difficult to flush. In addition, the mattress sloped down the sides. Each day was a challenge. My mother found the cabin so uncomfortable, she wanted to leave and go home. To make matters worse, after a few days, the toilet started to smell Read more