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Norwegian Bliss Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
1,208 Reviews

Customer service horrible

Norwegian Bliss Cruise Review by Smartrobin66

0 people found this helpful
Trip Details
  • Sail Date: Oct 2018
  • Destination: the Mexican Riviera
  • Cabin Type: Family Balcony Stateroom

Very long lines. 3 Promised responses never occurred. They handed me a bistro gift certificate with no documentation, I had An American Express bistro free use also. I asked If this was a duplicate they said no. I used It, they charged me and other Family room purchased $69. Would never let me talk with customer service mgr. they asked me if I took Names and if I had Proof, insinuating I made this. My daughter from adjacent room was called a liar. Geez!

I finally got unsatisfactory answer last night of trip. No time to appeal and lines were 20 people deep. Previous agents didn’t reply correctly. Command of English poor. Customer service put bad taste for Norwegian I said, you gave me no choice but to remove gratitude. They said fine. Customer service didn’t care for norwegian employees who do a nice job

Don’t expect solitude with open balconies, noisy music, pulsating base. All pool chairs taken, reserved early all day

This was my 2nd cruise on Norwegian. 1st was good, so I booked 2nd. I’ve cruised at least 25 times. Customer service ruined it with wasted hours of lines etc

Smartrobin66's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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Cabin Review

Family Balcony Stateroom
Cabin B8 9270

Ok. Loud afternoons from loud music

Port & Shore Excursion Reviews

Tequila Factory Walking Tour

Tour guide, a woman, couldnt understand. Every other sentence, I mean that

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Great guide, great tour everything as description said. A must

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Todos Santos

We booked it, but Norwegian cancelled it. I would Not suggest getting $50/room credit, if they cancel. We planned this 6 months in advance. Norwegian doesn’t care.

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