My family and I (husband and 12 year old son) went on this ship to Bermuda out of NY. The NY cruise terminal was organized and an easy process. The ship looks very nice, our balcony room was nice, and the house keeping staff kept our room clean twice a day. Getting off and on the ship was easy enough in Bermuda and the destination was wonderful. The Zumba workout was great. I had a Swedish message with felt amazing but then after it was over they tried to sell me products, had me speak to the acupuncture doctor, and wanted me to have my foot scan done. All I wanted was a massage and to relax.We enjoyed the comendy/magician the most out of all entertainment on the ship. I will say that is about all I can say positive.
My family has cruised before and I couldn't help but notice some big negatives about this cruise in comparison to others. First the food was not great and a big disappointment. I did not pay extra for dining so this is just about the food at the buffets and main dining rooms. Margaritaville is now a restaurant you have to pay for. On the breakaway it was free dining.
The ship felt disorganized. Many of the staff members seemed to be at a lose when I asked questions. I was lost at times on when things took place and with all the extra charges on things I couldn't really keep up with what was included and what was an up charge until I tried to reserve a spot at the shows. With all the confusion on the I missed the Brat Pack show and was pretty bummed about it. I heard positive feedback on the ship from others but wouldn't know myself. My family loves the shows so this was a real let down that we missed a show that they were charging us extra for. By the time I realized we hadn't seem it we were 4 days into the cruise and the show was no longer playing. After Midnight was a talented group of people but no beginning to end story line to the show. The show was nice but not the type of show I would rave about.
Cleaning service was the best. Dinner service was poor most nights, had to ask for drink refills numerous times and one night we were at dinner for about 2 hours. We left without dessert because it was such a slow service. Also the dinner with live entertainment is very loud and we couldn't talk to one another.
Bermuda destination is amazing. Getting on and off ship was easy. I enjoyed that.
Finally if you have children- please note after 11 pm there is nothing to do with your child. All venues close for kids at 11 pm. Some of you may think that is fine but our son is 12 years old and we tend to stay up a little later on vacation. It would have been nice to be able to do things with him until at least midnight (comparing this to other ships and cruise lines we have been on). The main pool is adults only. There is no inside pool area. The watersides were nice though. The rope course had a lot of areas closed due to high winds (most days). Basketball and soccer is outside. All bball and soccer tournaments were 13-17 or 18+. The kids zone went up to 12 and then there was the teen zone that started at 13 so my son felt too old to be in the younger one and wasn't old enough for the teen zone. So he didn't participate in that at all.
Overall this was not my favorite ship. I will definitely be cruising with another cruise line moving forward. We had a much better experience on another line and so I am a fan elsewhere. I really wanted to give an honest review for others who value these reviews and who are thinking of cruising on this line. I will say this is just my opinion and our experience.
Cabin was nice. Always clean, spacious.