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Our Viking river cruise was a disappointing experience; marred by poor customer service and misleading information. While I appreciate there is a drought and hence impact to the cruise that is out of Viking’s control, how the situation was handled by Viking —delays in shuttling between destinations, multiple accommodation changes, excursions cancelled and lack of transparency/misleading communications by Viking before/during the trip— is unacceptable. This is my fifth cruise; first cruise on Viking. The cruise was an all around disappointing experience and not what I would expect from a luxury cruise line. Given the inability to cruise due to water levels on the Danube, Viking should have informed guests prior to the trip —AND provided an honest representation during the trip (this is the 4th month of fraught conditions). Instead, Viking withheld information until the night before (daily update meetings before dinner to inform guests of next day changes to schedule) and in certain cases were dishonest in communications. Viking river boats are not designed to handle situations such as low water levels as there are no activities for guests that may choose to remain on the boat. Food is fair and service is poor in relation to cost: no room service; special ordered food at breakfast that came out as prepared for buffet; noted this was a cruise to celebrate a birthday during cruise- no acknowledgement; Viking cancelled pre-scheduled excursions without communicating the change directly; needed something printed and front desk unable to deliver to room, etc. As others have stated, balaconies are a waste of $ as the majority of time we were docked and stacked with other boats with immediate views into other rooms. Not only did we not use the balconies, we kept our drapes drawn for privacy. The Viking river cruise was such a bad experience that we disembarked two days early, took the train to the final destination, and checked into a hotel. Viking staff made no offer to assist in coordinating this change nor would assist with luggage transfer.

Worst cruise experience- Viking

Viking Var Cruise Review by llsullivan09

8 people found this helpful
Trip Details
  • Sail Date: October 2018
  • Destination: Europe River
  • Cabin Type: Veranda Suite
Our Viking river cruise was a disappointing experience; marred by poor customer service and misleading information. While I appreciate there is a drought and hence impact to the cruise that is out of Viking’s control, how the situation was handled by Viking —delays in shuttling between destinations, multiple accommodation changes, excursions cancelled and lack of transparency/misleading communications by Viking before/during the trip— is unacceptable.

This is my fifth cruise; first cruise on Viking. The cruise was an all around disappointing experience and not what I would expect from a luxury cruise line.

Given the inability to cruise due to water levels on the Danube, Viking should have informed guests prior to the trip —AND provided an honest representation during the trip (this is the 4th month of fraught conditions). Instead, Viking withheld information until the night before (daily update meetings before dinner to inform guests of next day changes to schedule) and in certain cases were dishonest in communications.

Viking river boats are not designed to handle situations such as low water levels as there are no activities for guests that may choose to remain on the boat. Food is fair and service is poor in relation to cost: no room service; special ordered food at breakfast that came out as prepared for buffet; noted this was a cruise to celebrate a birthday during cruise- no acknowledgement; Viking cancelled pre-scheduled excursions without communicating the change directly; needed something printed and front desk unable to deliver to room, etc.

As others have stated, balaconies are a waste of $ as the majority of time we were docked and stacked with other boats with immediate views into other rooms. Not only did we not use the balconies, we kept our drapes drawn for privacy.

The Viking river cruise was such a bad experience that we disembarked two days early, took the train to the final destination, and checked into a hotel. Viking staff made no offer to assist in coordinating this change nor would assist with luggage transfer.
Viking Cruises, Community Team has responded
Thank you, llsullivan09, for taking the time to share your recent Viking experience with the cruising community. We recognize that you are one of the many affected by the itinerary changes implemented in response to the historically low waters that plagued Europe this year. Though Viking makes every effort to preserve the original program, we understand that the resulting deviations may fall below some guests’ expectations. All journey adjustments are made with our passengers’ best interests in mind, and accordingly we are committed to collecting and understanding all resulting feedback so that we may grow and enhance our product for more enjoyable future experiences. Your constructive comments have been recorded for review by our Executive Team, however should you like to share more we would be happy to continue the discussion at TellUs@vikingcruises.com. Thank you, and have a wonderful day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
llsullivan09’s Full Rating Summary
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Cabin Review

Veranda Suite
Cabin AA 328
Paid for upgraded room with balcony and largely went unusued due boats stacked at port. It should also be noted that we booked Viking Var and while there were 3 ship changes, none were Viking Var.
Upper Deck Balcony Cabins, Suite Cabins