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It looked luxurious and was all inclusive, albeit very expensive. Paperwork from Scenic was very thin and confusing. Ship was changed a week or so beforehand to an older vessel when low water on the Danube became a problem. The ship change was no issue in itself but it was clear that the low water was going to cause huge disruption. We hardly moved for the first days and then had four days when we couldn't do most of things we had paid for including Vienna and Budapest. Guests were offered flights home or bus tours and hotels: the latter was not what we had paid for so we chose the former but before flights could be arranged the ship sailed on - for a bit. Each day then was chaos with constantly changing plans. Eventually we sailed all through the nights so didn't see much of the Danube and arrived in Budapest at one in the morning and left the ship at nine to fly home. Scenic should have cancelled this trip and refunded the money or offered alternatives. Their emphasis was to get the ship to a destination from where it could meet their cruising schedules. We are still in discussion about compensation but so far have been offered a surly 17% refund. I cannot recommend Scenic since although the ship was lovely and the food very good but not outstanding, and low water in itself beyond their control, the way they have handled things afterwards was very poor. This is all rather sad since Scenic could have done themselves a lot of good by immediately offering a 50% refund or a discount on another cruise.

A cruise in two parts: lovely ship but be cautious of Scenic as a company

Scenic Jasper Cruise Review by BeaglePup

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Trip Details
It looked luxurious and was all inclusive, albeit very expensive. Paperwork from Scenic was very thin and confusing. Ship was changed a week or so beforehand to an older vessel when low water on the Danube became a problem. The ship change was no issue in itself but it was clear that the low water was going to cause huge disruption. We hardly moved for the first days and then had four days when we couldn't do most of things we had paid for including Vienna and Budapest. Guests were offered flights home or bus tours and hotels: the latter was not what we had paid for so we chose the former but before flights could be arranged the ship sailed on - for a bit. Each day then was chaos with constantly changing plans. Eventually we sailed all through the nights so didn't see much of the Danube and arrived in Budapest at one in the morning and left the ship at nine to fly home.

Scenic should have cancelled this trip and refunded the money or offered alternatives. Their emphasis was to get the ship to a destination from where it could meet their cruising schedules. We are still in discussion about compensation but so far have been offered a surly 17% refund.

I cannot recommend Scenic since although the ship was lovely and the food very good but not outstanding, and low water in itself beyond their control, the way they have handled things afterwards was very poor. This is all rather sad since Scenic could have done themselves a lot of good by immediately offering a 50% refund or a discount on another cruise.
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Cabin Review

Cabin 215
Excellent. But the so called butler service was non-existent. Met him on the first day but never saw him again. Drinks mini bar is indeed mini so for both of us to have a G&T required the staff to bring a second mini gin bottle and tonic.

Port & Shore Excursion Reviews